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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 bellsouth phone bill


Lucent's Octel for Microsoft Exchange
Lucent's Octel unified messenger uses a text-to-speech conversion engine for transmitting e-mails over a standard telephone line.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Negotiating a Phone System Deal? Here are 8 Questions to Ask


The process of selecting the best phone system for your organization’s needs can be time consuming. Yet, it demands your due diligence because if you choose the wrong system, it can be not only a costly mistake, but one with long-term consequences if your team is stuck with a system that doesn’t fulfill your business needs. Here are eight questions to ask phone system vendors before you agree to purchase.

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Top 10 Must Have Business Phone Features


Find out in Top 10 Must Have Business Phone Features.

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Unified Communications Meets VoIP: A Marriage Made in Heaven


Internet protocol (IP) and voice over Internet protocol (VoIP) systems allow inexpensive transport, cheap phone calls, and simple management of a single network. But the true value is in the new applications IP enables, such as unified communications (UC). How can you use UC to further decrease costs, enhance productivity, and improve customer service? Learn how to go beyond messaging for real-time call control and more.

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Business Phone Systems Buyer’s Guide


If you need a new phone system, this buyer’s guide will bring you closer to taking the first steps of testing a system and making the move. Go for it. All you have to lose is lousy call quality and expensive maintenance payments for your wheezing old phone system. All you have to gain is higher quality, lower prices, more features, easier growth options, better system management, and improved customer service.

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Cloud VoIP SMB Phone System Buyer’s Guide


Small to midsize businesses (SMBs) can enjoy big business features from cloud voice over Internet protocol (VoIP) solutions with little to no upfront spending. Other benefits include ease of use, minimal to no IT pros managing the system, scalability, and much more.

Download the "Cloud VoIP SMB Phone System Buyer's Guide," designed to highlight different vendors and feature sets that are noteworthy when it comes to purchasing an SMB phone system, so you don't have to. This guide is also designed to put all the information in one spot, where it can be easily referenced when it's time to buy.

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Business.com Guide to Phone Systems


A telephone system is a pivotal part of any business, regardless of the size or type of business looking to install the system. In the past, only large companies could afford sophisticated systems. However, many system providers now offer telephone systems that will fit the needs of a small company, while remaining within its given budget range. Learn more about the different types of systems available.

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How to Sell Management on a New IP-Based Phone System


An Internet protocol (IP) phone system transforms your phone system into a next-generation communications hub, complete with technologies that let your organization improve customer service and cut costs. An IP-based phone system piggybacks on your IP-network, connecting to the public-switched telephone network (PSTN) via your Internet connection. Use this checklist to sell management on a new IP-based phone system.

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Best Phone Systems for an Effective Call Center: Editor’s Top Picks


Your business’s call center phone system is the nerve center of your sales and customer service activities. And because it’s so vital to your company’s daily operations, it should help you increase your revenue opportunities, reduce costs, maximize your representatives’ productivity, and improve overall customer satisfaction. Read this paper and know the things to consider before purchasing a call center phone system.

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11 Vital Questions to Ask When Negotiating for a New Phone System


This white paper addresses vital questions to ask phone system vendors while negotiating a purchase of a new phone system. Tips include making sure your vendor representative thoroughly understands your needs, asking about how they differ from their competitors, exploring extra costs and system compatibility, looking at technical issues that will affect speed and quality, and asking for references.

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Most Overlooked Features when Buying a Business Phone System


When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features.

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