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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 best telecom service provider


How to Choose an SMS Provider
For over 15 years, short message service (SMS) has been a quick and reliable way to receive and deliver information@anytime, anywhere. Today, SMS helps provide

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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6 Ways You Can Benefit from Telecom Expense Management


A national health insurance company’s spreadsheet-based telecom management process was leading to time and money wasted as staff tried to make up for lack of spend visibility. Further pressure to prepare the telecom function for upcoming merger activity pushed the company to find a technology that would effect immediate cost savings and long-term telecom expense management. Read more about the solution the company chose.

best telecom service provider  and services in use. Best practices include implementing telecom expense management packages. Telecom Expense Management (TEM) is the integration of knowledge and technology to create the tools and processes that manage, control and forecast the costs and expenses associated with enterprise voice, data and wireless networks. In this context knowledge refers to a expertise in performing network audits, resolving vendor billing problems, identifying the most cost effective service alternatives, negotiating Read More

IDC Vendor Spotlight: Gearing Up for Rapid Telecom Innovation with Flexible Billing and Services


Communications service providers (CSPs) face a changing business environment, with consumers and businesses rapidly adopting the latest mobile devices for their computing and communications needs. This Vendor Spotlight examines the issues facing the communications industry and discusses the role that SAP plays in offering a new generation of billing software and services designed to address the needs of this important market.

best telecom service provider  Vendor Spotlight: Gearing Up for Rapid Telecom Innovation with Flexible Billing and Services Communications service providers (CSPs) face a changing business environment, with consumers and businesses rapidly adopting the latest mobile devices for their computing and communications needs. This Vendor Spotlight examines the issues facing the communications industry and discusses the role that SAP plays in offering a new generation of billing software and services designed to address the needs of this Read More

Small Business VoIP Service Providers Buyer’s Guide


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best telecom service provider  Expert Service Providers | Best Service Providers | Hosted VoIP Service | Hosted PBX Service | Hosted Business Services | Hosted IP Telephony Service | Hosted Pricing Service | Hosted Phone Service for Small Businesses | What is VoIP Service Providers | What is VoIP | What is Voice Over Internet Protocol | Broadband Internet Service Provider | Best Internet Service Provider | Customer Premises Equipment | VoIP E911 | Small Business Phone Services | VoIP News Whitepapers | VoIP News Service Provider | TEC Read More

Ventyx-Utilities’ One-Stop-Shop Provider?


In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

best telecom service provider  ensure we make the best investments to meet our customers emerging requirements. Our recent contract at CenterPoint Energy —incorporating Network Manager DMS, Service Suite, and FocalPoint BI solutions—demonstrates the potential value that our various solutions working in concert can deliver. These solutions will work together to help CenterPoint improve power reliability and restoration capabilities in Houston, Texas. TEC: What can you tell us about the company’s future moves? Ventyx: Going Read More

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The State of Service Management


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Enterprises May Be Overlooking Profits from After-sales Service


If service parts and service personnel management are well managed, manufacturers can significantly improve their profits from service operations. This will lead in turn to significant overall profit margins.

best telecom service provider  manufacturer. There are some best-of-breed software vendors whose software can be used to achieve these cost savings, including Servigistics ( http://www.servigistics.com ), Xelus (now Click Commerce [ http://www.clickcommerce.com ]), and so forth. Service Parts Supply Chain The service parts supply chain network basically consists of a chain which extends from service parts suppliers (after-market manufacturers and service part dealers) to central warehouses of manufacturers, to repair sites, field locat Read More

7 Ways Service Culture Can Drive Revenue


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Is Your Current HR Service Delivery Model Working for You?


This white paper examines the human resources (HR) service delivery challenges facing organizations today, outlines a common approach to delivering world-class HR service, and details the technology necessary to transform workforce service delivery.

By downloading this document, you agree to provide contact information and other data to select sponsors of this content.

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Service: Reduce Cost While Maintaining Customer Satisfaction


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Evaluating Cloud-Based ERP for Professional Service Organizations


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