Abstract: Choosing a business phone system requires more than just a comparison of feature lists and usage plans. If you want the best business phone solution for your company, you need to ask the right questions about reliability, scalability, and security that go far beyond the perfunctory. Not sure exactly what to ask? Consider this list of questions in case communication with your phone system vendors starts to break down.

Abstract: Choosing between a business VoIP business phone system and other types of system requires an analysis of users needs and a view of your company s long-term goals. Your decision-making process should include four major considerations. For one thing, your company s calling pattern impacts your phone system needs. Find out why, and learn about the other three considerations before you replace or upgrade your phone system.

Abstract: With the advent of voice over Internet protocol (VoIP) and virtual private branch exchange (PBX), phone calls are treated more like e-mail—with no loss of connection quality. Now, are you looking to update with a phone system that can grow with you, and allow for a remote data center? Find out how to generate cost savings and productivity gains with these tips to modernizing your business phone system.

Abstract: Typically, the cost of feature-rich and scalable business phone systems prevents small businesses from purchasing these powerful tools in the initial stages of their growth. Thus, new companies generally choose standard business phone lines from their local phone company along with multi-line phones. With voice over Internet protocol (VoIP) technology, however, small businesses now have a cost-effective, feature-rich alternative.

Abstract: If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

Abstract: Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. Poor systems are a frequent reason for the failure of a business strategy.

Abstract: Today’s office phone systems provide a means to communicate and much more: videoconferencing, unified messaging, and automated attendant. And with the rich selection of features available, companies ranging from small offices to large companies can find the solution they need, and even integrate it with other business applications. Find out about five phone systems features that could be valuable to your company.

Abstract: Choosing a business phone system is a three-phase process. First, evaluate your requirements, then evaluate potential vendors, and finally evaluate the technology. Shopping for a new phone system is as much about planning, implementation, and support as it is about installing new state-of-the-art equipment. Before making your decision, learn the dos and don’ts of the evaluation and selection process.

Abstract: Choosing the right multi-location phone service requires understanding your organizational needs in three key areas: the number of extensions needed; the potential to offer telecommuting options to more team members; and the need to route calls from customers to individual staff members or to a large call center. Learn how you can use multi-location phone services to create major savings for your business.

Abstract: Different phone systems offer a variety of features, some of which might appeal to small businesses, while others are more attractive to large corporations. Choosing the right system is largely a matter of finding the solution that fits your particular business. Download this white paper to obtain checklists of separate selection criteria for office phone systems, tailored to the distinct needs of potential clients.

Abstract: You've settled on a service plan and chosen the hardware for your new business phone system with voice over Internet protocol (VoIP). But without careful and informed bargaining, you can leave behind valuable discounts and vital service level agreements (SLAs). Before you commit to a contract, whether or not you're implementing VoIP, find out five tips that can help you get the most out of your business phone contract.

Abstract: The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology, operators have been replaced with Internet protocols that automate the switchboard process. But how can you make the most of your modern phone system when you're not really sure how it works? Discover some tips and tricks that can help you understand—and optimize—your business phone setup.

Abstract: There are many factors to consider when purchasing a new phone system. In addition to planning the scale of your proposed system and how long you expect to use it, you should also think about the number and type of features you need, from call hold and speed dial, to computer telephony integration (CTI). Put your money where your voicemail is: find out about the latest phone system features and improve your bottom line.

Abstract: Hosted private branch exchange (PBX) phone solutions are changing how small to medium businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the professional phone system capabilities large businesses use at a lower cost, hosted PBX is helping SMBs save money while putting their customer services on a par with much larger organizations.

Abstract: Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

Abstract: Enterprises of all sizes today face common problems dealing with handling increasing business complexity while reducing costs. The solution continues to be the automation of business processes. SAP is an established leader in addressing the needs of large enterprises. Building on that performance and identified best practices, SAP built and launched SAP Business One. SAP Business One was designed to offer small and medium businesses the same business streamlining and efficiencies at a scale and scope appropriate to their needs. IDC recently interviewed a number of companies that have successfully deployed SAP Business One. The purpose of our interviews was to determine what impact the software had on their productivity and cost reduction.

Abstract: As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.

Abstract: Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of business-to-business e-commerce applications. As part of the initiative, AspenTech will partner with business-to-business application vendor Extricity Software, Inc. to deliver e-commerce solutions. Though Aspen lags behind other enterprise application software vendors in e-commerce offerings, recent business restructuring efforts and its hold on the process manufacturing segment may lead to success.