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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

crm case studies for telecommunications  such as ERP and CRM. VSS platform software also includes an extensive array of testing, application management and reporting tools, along with the core development environment for the components noted above. IT professionals struggle with the inherent differences between a graphical user interface (GUI) and a voice user interface (VUI), as depicted in Exhibit 5. The proverbial in one ear, out the other paradigm applies to voice-based communications because they are more transient than data residing on Read More
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » crm case studies for telecommunications


Meet the New (Revolutionized) Progress Software
According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress

crm case studies for telecommunications  as customer relationship management (CRM) and accounting. To that end, there was a demo of OpenEdge exchanging extensible markup language (XML) files via Sonic with Savvion BPM to monitor the sales order process (status). In future releases, Savvion BPM Server will be Java Messaging Services (JMS)–compliant, so Sonic EBS will not necessarily be needed as a bridge to OpenEdge. Given this economic milieu, OpenEdge’s low TCO, and the latest enhancements, I would give OpenEdge serious consideration if I Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

crm case studies for telecommunications  network, integrated with a CRM application presents a new way of working. Integrating unified communications into the corporate environment introduces the potential for a large cultural change. It's absolutely vital that workers be involved in understanding the changes and how their work will be impacted each step along the way. The more engaged workers are, they more quickly they will find ways to use the new environment to increase productivity. Most workers are driven to get things done, but they also Read More
How to Lead Your Organization on the Best Path to Performance Improvement (Webcast Transcript)
Companies require an agile enterprise performance management (EPM) strategy to ensure they have information to support effective decisions. The more information

crm case studies for telecommunications  the structure of a CRM system, et cetera. But what does make sense is to look at these data quality capabilities and start to do that mapping and put that information in context within a platform that can then support the reporting requirements. Joe Fleischer: Thank you very much, Kathleen. Now we've received a number of questions, phrased differently, but the general theme having to do with not just cost benefit, but also hard cost. In other words, to what extent can organizations benefit? And this is as Read More
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

crm case studies for telecommunications  business intelligence (BI)/analytics, service CRM, service knowledge management, and mobile field service. But many companies have not been satisfied with service technology investments made to date. According to Aberdeen, an average satisfaction score is 3.4 on the scale of 1 to 5. For more information about service opportunities and challenges, see TEC’s series of articles on “ Navigating between Service Management Scylla and Charybdis .” One of the major reasons for suboptimal satisfaction is Read More
Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX: ERP for Fashion Certification Report 2011
Sunrise Technologies' Apparel & Footwear Template for Microsoft Dynamics AX is now TEC Certified for online evaluation of enterprise resource planning (ERP) for

crm case studies for telecommunications  sunrise technologies' apparel & footwear template for microsoft dynamics ax,erp for fashion certification report,erp and erp,erp erp,erp,7 microsoft,what is the erp system,erp system,solution erp,erp solutions,solutions erp,erp systems,ax 2009,ax microsoft,microsoft ax Read More
Dynamics CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm case studies for telecommunications  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More
Oracle E-Business Suite (12.1) for ERP for Non-manufacturing Services Certification Report
Oracle E-Business Suite (12.1) is now TEC Certified for online comparison of enterprise resource planning (ERP) for services solutions in TEC's Evaluation

crm case studies for telecommunications  E-Business Suite (12.1) for ERP for Non-manufacturing Services Certification Report TEC Product Certification Report: Oracle E-Business Suite (12.1) for ERP for Services (Non-manufacturing) If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. At Technology Evaluation Centers, we help companies like yours research, evaluate, and select the best enterprise software solutions for their unique business requirements. From small businesses Read More
Charting a Better Course for Your Business: Eight Rules for Investing in a New Accounting System
A good financial and accounting system should propel your business forward. It should give you the specific insights you need to spot the storms ahead, help you

crm case studies for telecommunications  new accounting system,ifrs,bookkeeping,software accounting,accounting software,software for accounting,accounting for software,bookkeeper,accounting standard,accounting standards,standards of accounting,business accounting,business and accounting,accounting in business,business in accounting Read More
Maximizer CRM: Customer Relationship Management (CRM) Competitor Analysis Report
This comprehensive, customer relationship management (CRM) knowledge base covers the full range of CRM functionality. Modeled especially to help clients

crm case studies for telecommunications  the full range of CRM functionality. Modeled especially to help clients requiring modern B2B or B2C solutions, it covers marketing automation, sales force automation, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria. Read More
Retail Market Dynamics for Software Vendors Part One: Software Requirements for Retail
Although the retail and wholesale customers have typically invested a low proportion of their total revenues in information technology, retail industry leaders

crm case studies for telecommunications  Market Dynamics for Software Vendors Part One: Software Requirements for Retail Introduction There are some interesting dynamics within the retail market segment. On one hand, the market is has been penetrated less by enterprise applications than most other economic sectors, in part because retailers have largely been remiss in leaving mainframes and other legacy technologies behind. Also, the sector has shown some resilience even during the recent and potentially ongoing economic malaise, in part as Read More
Oracle JD Edwards EnterpriseOne 9.0 for ERP for Process Manufacturing Certification Report
Oracle JD Edwards EnterpriseOne 9.0 is now TEC Certified for online evaluation of process manufacturing solutions in the enterprise resource planning (ERP

crm case studies for telecommunications  oracle jd edwards enterpriseone 9.0,process erp,process manufacturing erp,erp process,erp implementation process,erp business process,process pro erp,process manufacturing erp software,erp selection process,erp manufacturing process software,business process erp,erp software selection process,process erp software,erp process flow,erp manufacturing process Read More
The Business Need for CRM for Large and Medium Sized Enterprises
The software for business market developed in response to large organizations’ need to manage their assets and main activities. Be it customer relationship

crm case studies for telecommunications  and VAR community. Interested CRM vendors are welcome to submit case studies or success stories before February 22nd. Read More
ERP Analytics vs. BI for Manufacturing: Which Is Right for Your Organization?
Organizations are constantly looking for ways to maintain their competitive advantage and increase sales while lowering costs. Analytics helps organizations

crm case studies for telecommunications   Read More
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

crm case studies for telecommunications  can integrate salesforce.com for CRM and Projector PSA for their project time and billing requirements, thereby delivering a seamless ERP offering. Although by no means will QuickBooks identify itself as an ERP solution, nevertheless, QuickBooks' SaaS model empowers small organizations to build a solution that can meet most of their business needs. The ubiquity of the Internet has opened the ERP door to many vendors that have not had access to this market before. By leveraging the Internet, the SaaS Read More

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