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Abstract:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the
warehouse will contain up to 100 terabytes of customer and (...)
Excerpt related to
crm data for telecom:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications servi...
Published:
1999-12-15
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Abstract:
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results?
Customer value enhancement (CVE) is a predictive approach (...)
Excerpt related to
crm data for telecom:
... Source: SAP. Document Type: White Paper Description: Rapid convergence of communications, media and entertainment
(CME) is driving telecom, cable, and content ...
Published:
2010-09-01
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
crm data for telecom:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
crm data for telecom:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
-
Excerpt related to
crm data for telecom:
... data deduplication), and automated data import from ...
separate instance of Dynamics CRM for development ... professional services, manufacturing,
telecom, and others ...
Published:
2010-03-01
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm data for telecom:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
crm data for telecom:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry. Source: Appistry.
Document Type: Case Study ...
Published:
2010-03-11
-
Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
crm data for telecom:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
crm data for telecom:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic rediscovers Cincom Acquire and lets its product management
and product marketing team have its say. Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal
Analyst P.J. Jakovljevic discovers that Cincom (...)
Excerpt related to
crm data for telecom:
Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic rediscovers Cincom Acquire and lets its product management
and product marke...
Published:
2011-09-08
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Abstract:
Learn about business intelligence (BI) standardization.Read White Papers or Case Studies Associated with BI technologies.
Business intelligence (BI) is often an area of friction between information technology (IT) (who provide information) and
the business users (who need it to do their jobs). By allowing (...)
Excerpt related to
crm data for telecom:
Business Intelligence Standardization. Source: SAP. Document Type: White Paper Description: Business intelligence (BI) is
often an ...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
crm data for telecom:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
crm data for telecom:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from business management improvements. The most important claim for BAM is that it can fundamentally alter
the way businesses understand and act to threats and opp (...)
Excerpt related to
crm data for telecom:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from...
Published:
2004-01-03
-
Excerpt related to
crm data for telecom:
... productivity), while ensuring more accurate data in the ... transactional
systems such as CRM, ERP, order ... tech, medical, financial services, telecom,
media, and ...
Published:
2009-10-23
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Abstract:
The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product
portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The
first business area you should focus on is order managemen (...)
Excerpt related to
crm data for telecom:
... products creates stiff competition, and to manage increasingly complex product portfolios, you should
ensure your processes are optimized, your data is accurate ...
Published:
2010-03-11
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
crm data for telecom:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for
free. However, any additional CRM components users might ne (...)
Excerpt related to
crm data for telecom:
Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of
tricks was the recent l...
Published:
2000-10-06
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
crm data for telecom:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Excerpt related to
crm data for telecom:
... supplier lifecycle management (SLM), service procurement, and telecom expense management
... is initially on tablet capabilities for access to data, reports, and ...
Published:
2012-02-15