-
Abstract:
The communications landscape has never been more complex nor offered so many choices and solutions as it does today. As more
employees go mobile, companies need to be able to offer better communication capabilities to their people. The convergence
of technologies involved, however, can cause service prov (...)
Excerpt related to
crm guide for telecom:
Convergence or Confusion? The Challenge of Telecom Service Provision. ... The Challenge
of Telecom Service Provision</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
crm guide for telecom:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
-
Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
crm guide for telecom:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry. Source: Appistry.
Document Type: Case Study ...
Published:
2010-03-11
-
Abstract:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the
traditional price tag of hardware and software licenses. This third and final part of a guide to cloud assets for SMBs reviews
various types of cloud configurations and the ramificatio (...)
Excerpt related to
crm guide for telecom:
Cloud computing is allowing small to medium businesses (SMBs) to gain access to premium enterprise solutions without the traditional
price tag of ...
Published:
2011-04-21
-
Abstract:
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated
at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for
resolving these errors, comprehensive reconciliation soluti (...)
Excerpt related to
crm guide for telecom:
... Source: AdvancedVoIP.com. Document Type: White Paper Description: When telecom operators
interconect to send or receive different types of traffic, call detail ...
Published:
2010-03-11
-
Abstract:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on
procuring your cloud assets. The advent of cloud computing has brought with it many considerations and challenges for organizations
looking to implement cloud services, which may be e (...)
Excerpt related to
crm guide for telecom:
Are you a small to medium business looking to implement an as a service solution? Gain insights from a three-part guide on
procuring your cloud ass...
Published:
2011-03-07
-
Abstract:
The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product
portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The
first business area you should focus on is order managemen (...)
Excerpt related to
crm guide for telecom:
Pursuit of "The Perfect Order". Source: Wipro Technologies. Document Type: White Paper Description: The constant
launch of new telecommunications ...
Published:
2010-03-11
-
Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
crm guide for telecom:
... Source: SAP. Document Type: White Paper Description: To compete effectively in the digital marketplace,
telecom companies must answer a new call. ...
Published:
2011-08-08
-
Abstract:
The Internet has grown from mainly academic and military use into a global, integrated, and sophisticated commercial utility.
Not just an “information superhighway,” it now offers voice telephony, video, and mobile communications in a converged network.
Connection services have expanded, and Internet (...)
Excerpt related to
crm guide for telecom:
Superhighway at the Crossroads: The Evolution of Internet Service Provision. Source: Quocirca Ltd. Document Type: White Paper
Description ...
Published:
2010-03-11
-
Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
crm guide for telecom:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
-
Abstract:
Want to know more about distributed agile best practices for software development projects? Find out about the challenges
and lessons learned from this implementation of distributed agile for teams distributed across US, Europe, and India. Discover
how this large, globally distributed project for a large (...)
Excerpt related to
crm guide for telecom:
... Discover how this large, globally distributed project for a large telecom vendor realized
such benefits as better collaboration, higher quality product, and on ...
Published:
2010-03-11
-
Abstract:
Learn about business intelligence (BI) standardization.Read White Papers or Case Studies Associated with BI technologies.
Business intelligence (BI) is often an area of friction between information technology (IT) (who provide information) and
the business users (who need it to do their jobs). By allowing (...)
Excerpt related to
crm guide for telecom:
Business Intelligence Standardization. Source: SAP. Document Type: White Paper Description: Business intelligence (BI) is
often an ...
Published:
2010-03-11
-
Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
crm guide for telecom:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
-
Abstract:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991, Deltek began to configure its software for larger customers. Since 2001, a key growth strategy for
Deltek has been providing additional front-office software (...)
Excerpt related to
crm guide for telecom:
Deltek's founders have managed the company with great success by expanding client focus into the commercial sector during
the late 1980s. In 1991,...
Published:
2004-01-09
-
Abstract:
So why would users switch from AOL’s Instant Messaging client to Microsoft’s? Quite simple really, throw in free long distance
phone service, offer a comparable and competitive set of base features, and then to make sure you succeed, give it away for
free. And just to add injury to insult Microsoft w (...)
Excerpt related to
crm guide for telecom:
Microsoft New Online Messenger ~ Dope Slaps AOL’s Instant Messenger. P. Hayes - July 21, 2000. Comments: 0. Read Comments
P. Hayes - July 21, 2000 Event Summary ...
Published:
2000-07-21
-
Abstract:
Qwest Cyber.Solutions unveiled a new product portfolio for sector specific ASP solutions. The QCS Enterprise Freedom™ product
suite is designed to offer flexible, fast, reliable platform solutions. The company has packaged their ASP products, to serve
as the foundation for solutions offered to the fin (...)
Excerpt related to
crm guide for telecom:
Qwest Cyber.Solutions unveiled a new product portfolio for sector specific ASP solutions. The QCS Enterprise Freedom™ product
suite is designed to...
Published:
2000-06-08
-
Abstract:
The initial Pilot test of the BlackBerry Handheld e-mail device will be limited to 500 users for a cost of $34.95 (USD) per
month, including unlimited messaging and the lease cost of the wireless device. (...)
Excerpt related to
crm guide for telecom:
EarthLink’s Pilot of Wireless Email via BlackBerry Handhelds. P. Hayes - June 1, 2000. Comments: 0. Read Comments P. Hayes
- June 1, 2.
Published:
2000-06-01
-
Abstract:
RSW Software upgrades one product and releases a second. The products enable companies to test the function and load carrying
capability of websites and middle tier applications. (...)
Excerpt related to
crm guide for telecom:
RSW Software upgrades one product and releases a second. The products enable companies to test the function and load carrying
capability of websi...
Published:
2000-06-07
-
Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
crm guide for telecom:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
-
Abstract:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from business management improvements. The most important claim for BAM is that it can fundamentally alter
the way businesses understand and act to threats and opp (...)
Excerpt related to
crm guide for telecom:
Business Activity Monitoring (BAM) can bring significant business value in the world of technical data, but its justification
must be derived from...
Published:
2004-01-03