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Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm resources for telco:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
crm resources for telco:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02
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Abstract:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force throughout 1999. The market size for 1999, with the 4th quarter yet to be reported, is estimated at $18.5B-$19.5B
(12%-16% growth over 1998), with sales expected t (...)
Excerpt related to
crm resources for telco:
The worsening plight of most ERP vendors, caused by the market slowdown, which started in the fourth quarter of 1998, continued
in full force thro...
Published:
1999-01-01
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Abstract:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which
vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software,
functionality, and interoperability one could ever ask for. (...)
Excerpt related to
crm resources for telco:
There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors
embrace open arch...
Published:
2001-11-22
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
crm resources for telco:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
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Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
crm resources for telco:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
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Abstract:
In anatomic terms, J.D. Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, chords and cartilages. (...)
Excerpt related to
crm resources for telco:
In anatomic terms, JD Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, cho...
Published:
2002-01-16
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Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
crm resources for telco:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
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Abstract:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet. (...)
Excerpt related to
crm resources for telco:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
Published:
2000-02-25
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Abstract:
SAP adds functionality to its role-based workplace portals. (...)
Excerpt related to
crm resources for telco:
SAP adds functionality to its role-based workplace portals.
Published:
2000-01-07
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Abstract:
Recently, SAP announced solid results for Q4 2001, in contrast to the current soft market. Although not all troubles seem
to have been left behind, as can be seen from reduced license revenue, and while some may question SAP's justification of
merging its two subsidiaries, a positive sign is that SAP has (...)
Excerpt related to
crm resources for telco:
... in the market for SCM software and a fast growing number two in CRM software. ...
its purpose as SAP has not thereby invested much of its own resources to deliver ...
Published:
2002-02-25
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Abstract:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM
solutions. (...)
Excerpt related to
crm resources for telco:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the compan...
Published:
2000-08-24
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Abstract:
SAP's focus on delivering a portal as an overlaying personalized user interface may proved to be a crucial bet, as an intuitive
portal might prove to be a simple an effective way to integrate information from disparate systems. (...)
Excerpt related to
crm resources for telco:
... This may force SAP to further expend resources to clarify the unclear points, as ...
Existing SAP users should evaluate maturing SAP CRM, SAP PLM, SAP BI and SAP ...
Published:
2002-02-26
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
crm resources for telco:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
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Abstract:
Rather than leveling the playing field, traditional solutions, which are expensive, long-term oriented contract-based, have
typically widened the gap between the Fortune 500 companies and everyone else. (...)
Excerpt related to
crm resources for telco:
Rather than leveling the playing field, traditional solutions, which are expensive, long-term oriented contract-based, have
typically widened the ...
Published:
2002-11-10
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Abstract:
Information technology product selection is one issue that does not scale up or down with the size of the enterprise. The
breadth and seriousness of issues that must be managed by the Information Systems Departments of mid-size companies are the
same as those of larger corporations with more people and f (...)
Excerpt related to
crm resources for telco:
Information technology product selection is one issue that does not scale up or down with the size of the enterprise. The
breadth and seriousness ...
Published:
2003-11-28
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Abstract:
Busy as it’s been with wheeling and dealing, Ariba has still found the time to release an upgrade to its Ariba Buyer software. (...)
Excerpt related to
crm resources for telco:
Busy as it’s been with wheeling and dealing, Ariba has still found the time to release an upgrade to its Ariba Buyer software.
Published:
2000-09-19
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Abstract:
PeopleSoft announces the “Next Generation ASP” (...)
Excerpt related to
crm resources for telco:
PeopleSoft announces the “Next Generation ASP”.
Published:
2000-03-31
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Abstract:
Exact has established a global infrastructure and a network of offices offering direct support, sales, and services with
the aim of providing customers a consistent level of service. It is also working toward the emergence of a new category of
software that tackles enterprise relationship management, gr (...)
Excerpt related to
crm resources for telco:
... Exact Software, a Dutch-based provider of integrated accounting, payroll, customer relationship management
(CRM), enterprise resource planning (ERP), and ...
Published:
2004-03-01
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Abstract:
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced
2Q earnings rise of 34 percent, but delays Internet launch. (...)
Excerpt related to
crm resources for telco:
ERP giant SAP Aktiengesellschaft announced full details of its Internet strategy. Consumer electronics giant Best Buy announced
2Q earnings rise o...
Published:
1999-09-15