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Abstract:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the
warehouse will contain up to 100 terabytes of customer and (...)
Excerpt related to
customer relationship management articles for telecom:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications servi...
Published:
1999-12-15
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer relationship management articles for telecom:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management
software group. We hereby provide a list of (un) usual suspects. (...)
Excerpt related to
customer relationship management articles for telecom:
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management
software group. W...
Published:
1999-03-01
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
customer relationship management articles for telecom:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
customer relationship management articles for telecom:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
customer relationship management articles for telecom:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Abstract:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 1 discusses Baan’s
history and where it is headed under Invensys. (...)
Excerpt related to
customer relationship management articles for telecom:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications...
Published:
2000-11-29
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
customer relationship management articles for telecom:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
customer relationship management articles for telecom:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without
impacting legitimate usage is more important than ever before. (...)
Excerpt related to
customer relationship management articles for telecom:
... web-based applications are deployed, enterprise single sign-on (SSO) solutions that have the capabilities
to provide authentication, management, access control ...
Published:
2001-12-22
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Abstract:
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink
of collapse, at least for the short term. Once the supply chain planning market leader, Manugistics has witnessed its market
position erode steadily over the last several years in fa (...)
Excerpt related to
customer relationship management articles for telecom:
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink
of collapse, at least fo...
Published:
2000-09-20
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Abstract:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. But who really is to blame, and how can a company avoid the same problems in the future? (...)
Excerpt related to
customer relationship management articles for telecom:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. B...
Published:
2009-06-03
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Abstract:
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced
the new LAN switching solution containing the Catalyst 3524-PWR-XL and upgraded software functionality for the Catalyst 3500
and 2900 series XL desktop switches. (...)
Excerpt related to
customer relationship management articles for telecom:
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced
the new LAN switc...
Published:
2000-06-16
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Abstract:
While not really a household name in North America before the Macola acquisition, Exact has always been a force to reckon
with in the lower end of the ERP mid-market in Europe, and occasionally, to a degree, elsewhere in the world. (...)
Excerpt related to
customer relationship management articles for telecom:
While not really a household name in North America before the Macola acquisition, Exact has always been a force to reckon
with in the lower end of...
Published:
2004-02-28
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Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
customer relationship management articles for telecom:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
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Abstract:
Internet collaboration is all the rage and SCM vendors are web enabling client/server-based applications in an effort to
retain current customers and entice prospective ones. (...)
Excerpt related to
customer relationship management articles for telecom:
Internet collaboration is all the rage and SCM vendors are web enabling client/server-based applications in an effort to retain
current customers ...
Published:
2000-09-19
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Abstract:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point. (...)
Excerpt related to
customer relationship management articles for telecom:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the f...
Published:
2000-10-24
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Abstract:
Enterprise Application Integration (EAI) is one of the hot-button issues in IT for the Year 2000. Information Week Research's
survey of 300 technology managers showed nearly 75% of respondents said EAI is a planned project for their IT departments
in the coming year. According to a survey conducted by Ba (...)
Excerpt related to
customer relationship management articles for telecom:
... is immense complexity involved in integrating applications, particularly extended supply chain, e-commerce,
and customer relationship management/sales force ...
Published:
2000-02-01
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Abstract:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time
and budget restraints. Mid-market companies, however, often do not have this option, but can still benefit from partnering
with an outsourcing provider. (...)
Excerpt related to
customer relationship management articles for telecom:
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and
budget restraints. Mi...
Published:
2005-12-01
-
Abstract:
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management
software group. We hereby provide a list of (un) usual suspects. (...)
Excerpt related to
customer relationship management articles for telecom:
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management
software group. W...
Published:
1999-03-01