-
Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer relationship management compare for telco:
... be designed to allow potential customers to compare various coverage ...
application integration, B2B e-commerce, and customer relationship management
arenas are ...
Published:
2001-03-05
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Abstract:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own
system) and include collaborative SRM and PLM capabilities and links to CRM systems. JDA and others must simplify their integration
framework strategies and JDA must focus on data s (...)
Excerpt related to
customer relationship management compare for telco:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's
own system) and include co...
Published:
2005-01-03
-
Abstract:
PeopleSoft announces the “Next Generation ASP” (...)
Excerpt related to
customer relationship management compare for telco:
PeopleSoft announces the “Next Generation ASP”.
Published:
2000-03-31
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Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
customer relationship management compare for telco:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02
-
Abstract:
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing,
business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational
decision-making, optimizing performance, and ac (...)
Excerpt related to
customer relationship management compare for telco:
... had the opportunity to evaluate software, compare vendor offerings ...
processes associated with BI and performance management. ... and gives training at customer
sites ...
Published:
2006-10-25
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Abstract:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and introduction; sourcing and procurement; and so on. But given its current size and low global brand recognition,
it is not there yet. (...)
Excerpt related to
customer relationship management compare for telco:
CommerceHub may be destined for leadership in collaborative planning, forecasting, and replenishment; trade promotions; new
product design and int...
Published:
2006-08-29
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Abstract:
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers
to choose from. This part discusses recommendations for companies looking to outsource, and recommendations for outsourcing
providers. (...)
Excerpt related to
customer relationship management compare for telco:
... for outsourcing or there may be customer reasons that ... to jump into
an outsource relationship, only to ... they undertake a focused change management
process that ...
Published:
2004-01-19
-
Abstract:
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns
and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits
to implementing a BPM solution. (...)
Excerpt related to
customer relationship management compare for telco:
... in real time, and to compare them against ... To increase sales, a
KPI measuring customer satisfaction and ... KPIs to identify potential risk management
issues, such ...
Published:
2009-04-27
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Abstract:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall BI framework, while best-of-breed data integration vendors, who provide enhanced ETL functionality, have
an increased focus on data cleansing and integrity. (...)
Excerpt related to
customer relationship management compare for telco:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall...
Published:
2006-03-07
-
Abstract:
No matter how well an enterprise implements a CRM, ERP, SCM, Business Intelligence, or Data Warehouse project, poor data
quality can destroy its utility and cost real dollars. (...)
Excerpt related to
customer relationship management compare for telco:
No matter how well an enterprise implements a CRM, ERP, SCM, Business Intelligence, or Data Warehouse project, poor data quality
can destroy its u...
Published:
2002-10-17
-
Abstract:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet. (...)
Excerpt related to
customer relationship management compare for telco:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
Published:
2000-02-25
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Abstract:
Small and medium businesses wanting the benefits of business intelligence (BI) without having to implement a large enterprise
system may find a viable option in Excel-based BI and analytics tools that leverage add-in applications from vendors.
(...)
Excerpt related to
customer relationship management compare for telco:
Small and medium businesses wanting the benefits of business intelligence (BI) without having to implement a large enterprise
system may find a vi...
Published:
2005-06-22
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Abstract:
Information technology product selection is one issue that does not scale up or down with the size of the enterprise. The
breadth and seriousness of issues that must be managed by the Information Systems Departments of mid-size companies are the
same as those of larger corporations with more people and f (...)
Excerpt related to
customer relationship management compare for telco:
Information technology product selection is one issue that does not scale up or down with the size of the enterprise. The
breadth and seriousness ...
Published:
2003-11-28
-
Abstract:
Having started as a business-to-business integration provider for a few major retailers in the United Kingdom, Eqos has evolved
into a full-fledged, worldwide provider of global sourcing and supplier management solutions. (...)
Excerpt related to
customer relationship management compare for telco:
Having started as a business-to-business integration provider for a few major retailers in the United Kingdom, Eqos has evolved
into a full-fledge...
Published:
2007-10-12
-
Abstract:
There is a wide range of new 'e-gistics' players emerging to address today’s transportation and logistics challenges, and
different solutions will be appropriate for different kinds of situations. (...)
Excerpt related to
customer relationship management compare for telco:
There is a wide range of new 'e-gistics' players emerging to address today’s transportation and logistics challenges,
and different solutions will...
Published:
2002-11-16
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Abstract:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It
then reviewed the critical differentiating s (...)
Excerpt related to
customer relationship management compare for telco:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The pre...
Published:
2000-08-10
-
Abstract:
This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets.
It will have to allow trading partners not only order status tracking but also the enterprise plans and conditions down to
plant level for more efficient two-way interaction an (...)
Excerpt related to
customer relationship management compare for telco:
This note discusses how ERP-driven e-business will have to extend well beyond providing business partners self-service portlets.
It will have to a...
Published:
2001-04-25