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Abstract:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the
warehouse will contain up to 100 terabytes of customer and (...)
Excerpt related to
customer relationship management data for telecom:
According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German
telecommunications servi...
Published:
1999-12-15
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Abstract:
Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service
to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent
on processing orders and invoices. Maximizing the pote (...)
Excerpt related to
customer relationship management data for telecom:
... critical functions ranging from sales to service to customer relationship
management. ... the potential of a telecom system requires a data-driven
approach ...
Published:
2010-03-11
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Abstract:
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results?
Customer value enhancement (CVE) is a predictive approach (...)
Excerpt related to
customer relationship management data for telecom:
... media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. ...
Published:
2010-09-01
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer relationship management data for telecom:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry.
Source: Appistry. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer relationship management data for telecom:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
-
Excerpt related to
customer relationship management data for telecom:
... for a plethora of possible relationship management business applications
... and entities, ie, contact, lead, and opportunity management. ... but
if a customer wants to ...
Published:
2010-03-01
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
customer relationship management data for telecom:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
customer relationship management data for telecom:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
customer relationship management data for telecom:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
-
Abstract:
Enterprise Application Integration (EAI) is one of the hot-button issues in IT for the Year 2000. Information Week Research's
survey of 300 technology managers showed nearly 75% of respondents said EAI is a planned project for their IT departments
in the coming year. According to a survey conducted by Ba (...)
Excerpt related to
customer relationship management data for telecom:
... supply chain, e-commerce, and customer relationship management/sales
force ... Methods for business process management.). ... tools (to define
how to map data from one ...
Published:
2000-02-01
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Abstract:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics
to predictive analytics, and predictive analytics is emerging as a distinct new software sector. (...)
Excerpt related to
customer relationship management data for telecom:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to
predictive analytics, ...
Published:
2005-12-24
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Abstract:
The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product
portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The
first business area you should focus on is order managemen (...)
Excerpt related to
customer relationship management data for telecom:
... ensure your processes are optimized, your data is accurate, and your solutions are integrated.
The first business area you should focus on is order management. ...
Published:
2010-03-11
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
customer relationship management data for telecom:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly challenges the model that has led to their success so far. (...)
Excerpt related to
customer relationship management data for telecom:
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept
that directly chal...
Published:
2005-04-23
-
Excerpt related to
customer relationship management data for telecom:
... with many ERP, customer relationship management (CRM),
PLM ... of market segments: Manufacturing, Telecom, Insurance, High ...
prices, and channel data where authorized ...
Published:
2010-11-17
-
Excerpt related to
customer relationship management data for telecom:
... are working for various customer relationship management
(CRM) software ... as CRM, ERP, order management systems (OMS ... 150 employees)
and its customer base (over ...
Published:
2009-10-23
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Excerpt related to
customer relationship management data for telecom:
... SLM), service procurement, and telecom expense management ...
entire suite, and our existing customer base who ... is your approach to master data
management (MDM) and ...
Published:
2012-02-15
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Abstract:
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced
the new LAN switching solution containing the Catalyst 3524-PWR-XL and upgraded software functionality for the Catalyst 3500
and 2900 series XL desktop switches. (...)
Excerpt related to
customer relationship management data for telecom:
Cisco has extended its Architecture for Voice, Video, and Integrated Data (AVVID) to the mid-sized market. Cisco has introduced
the new LAN switc...
Published:
2000-06-16
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Abstract:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point. (...)
Excerpt related to
customer relationship management data for telecom:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the f...
Published:
2000-10-24
-
Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
customer relationship management data for telecom:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16