-
Abstract:
Exact has established a global infrastructure and a network of offices offering direct support, sales, and services with
the aim of providing customers a consistent level of service. It is also working toward the emergence of a new category of
software that tackles enterprise relationship management, gr (...)
Excerpt related to
customer relationship management general telco:
... Exact Software, a Dutch-based provider of integrated accounting, payroll, customer relationship
management (CRM), enterprise resource planning (ERP), and ...
Published:
2004-03-01
-
Abstract:
GMAC is pushing for enterprise-wide web enablement of existing IT assets to support customer self-service platforms. NEON
Systems’ Shadow Direct product gives them access to legacy ADABAS databases in a real-time Internet environment. (...)
Excerpt related to
customer relationship management general telco:
... Acceptance Corporation (GMAC) was tasked by General Motors Corporation ...
application integration, B2B e-commerce, and customer relationship management
arenas are ...
Published:
2001-03-05
-
Abstract:
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version
provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the
process of change in the data warehouse. (...)
Excerpt related to
customer relationship management general telco:
... e-intelligence, customer relationship management (CRM)
and supplier relationship management (SRM) applications ... simplifies
change management by providing ...
Published:
2000-03-13
-
Abstract:
In addition to products' rationalization, the integration at sales and cultural levels will be challenging. In general, existing
customers of involved merging vendors should be alert, but they should still look at these events as positive. (...)
Excerpt related to
customer relationship management general telco:
In addition to products' rationalization, the integration at sales and cultural levels will be challenging. In general,
existing customers of invo...
Published:
2003-08-18
-
Abstract:
Siebel Systems is incorporating Informatica’s data integration platform into Siebel eBusiness Analytics 2000.3. The vendors
hope to use the integrated product to consolidate data into a 'comprehensive e-business data warehouse'. Have the vendors
found the e-business holy grail? (...)
Excerpt related to
customer relationship management general telco:
... for analysis," said Dan Lackner, vice president and general manager of ...
with Siebel Systems, the market leader in customer relationship management
(CRM), should ...
Published:
2000-12-19
-
Abstract:
Recently, SAP announced solid results for Q4 2001, in contrast to the current soft market. Although not all troubles seem
to have been left behind, as can be seen from reduced license revenue, and while some may question SAP's justification of
merging its two subsidiaries, a positive sign is that SAP has (...)
Excerpt related to
customer relationship management general telco:
... In Q4 2001, software revenues related to mySAP CRM (Customer Relationship
Management) reached approximately EUR 196 million, representing 19% of total software ...
Published:
2002-02-25
-
Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
customer relationship management general telco:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02
-
Abstract:
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version
provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the
process of change in the data warehouse. (...)
Excerpt related to
customer relationship management general telco:
... e-intelligence, customer relationship management (CRM)
and supplier relationship management (SRM) applications ... simplifies
change management by providing ...
Published:
2000-03-13
-
Abstract:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will
increasingly go to market as members of competing commerce (...)
Excerpt related to
customer relationship management general telco:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Coll...
Published:
2001-04-30
-
Abstract:
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns
and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits
to implementing a BPM solution. (...)
Excerpt related to
customer relationship management general telco:
... customer satisfaction and repeat sales might be implemented. For a financial institution,
it may be important to set KPIs to identify potential risk management ...
Published:
2009-04-27
-
Abstract:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted
by all the SRM vendors to prove how much leverage their (...)
Excerpt related to
customer relationship management general telco:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have re...
Published:
2003-11-20
-
Abstract:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have been key for SAS to further entrench itself in the market. (...)
Excerpt related to
customer relationship management general telco:
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought
out companies, have...
Published:
2005-08-11
-
Abstract:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CRM functionality to provide advances in personalization and campaign management. (...)
Excerpt related to
customer relationship management general telco:
E.piphany’s E.5 product suite is scheduled for release in late August. The new suite combines analytical customer information
with traditional CR...
Published:
2000-08-16
-
Abstract:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional
enterprise resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable
and supposedly more relevant CRM and e-commerce activity. (...)
Excerpt related to
customer relationship management general telco:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise
resource plann...
Published:
2004-04-05
-
Abstract:
The Data Warehousing Institute (TDWI) hosts quarterly World Conferences to help organizations involved in data warehousing,
business intelligence, and performance management. These conferences supply a wealth of information aimed at improving organizational
decision-making, optimizing performance, and ac (...)
Excerpt related to
customer relationship management general telco:
... and on managing the business processes associated with BI and performance management.
... the BI and data warehousing industry, and gives training at customer sites ...
Published:
2006-10-25
-
Abstract:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own
system) and include collaborative SRM and PLM capabilities and links to CRM systems. JDA and others must simplify their integration
framework strategies and JDA must focus on data s (...)
Excerpt related to
customer relationship management general telco:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's
own system) and include co...
Published:
2005-01-03
-
Abstract:
Informatica Corp. (Nasdaq: INFA) today announced the acquisition of Influence Software, a leading provider of analytic applications
for the e-business value chain. Informatica is acquiring Influence Software for roughly $80 million in a stock transaction
that will be treated as a pooling of interests. Th (...)
Excerpt related to
customer relationship management general telco:
Informatica Heads for E-Business. M. Reed - January 5, 2000. Comments: 0. Read Comments Event Summary. "PALO ALTO, Calif.,
Dec. 15 /PRNewswire ...
Published:
2000-01-05
-
Abstract:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall BI framework, while best-of-breed data integration vendors, who provide enhanced ETL functionality, have
an increased focus on data cleansing and integrity. (...)
Excerpt related to
customer relationship management general telco:
There are two types of extract transform and load (ETL) vendors. Business intelligence (BI) vendors integrate ETL functionality
into their overall...
Published:
2006-03-07
-
Abstract:
Most enterprises fight fires with axes, fire hoses, trucks, and hordes of firemen, but the CDQM approach is a smoke detector.
It’s far less expensive to put a fire out when it’s just smoldering, rather than to extinguish a blazing house fire and then
remodel the entire house. (...)
Excerpt related to
customer relationship management general telco:
... as the case of an incorrect general ledger account ... to notify a
multi-million dollar customer of a ... new framework, a continuous data quality management
tool to ...
Published:
2002-10-18
-
Abstract:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the first calendar quarter (CA’s 4th fiscal quarter), its stock was down 59% at one point. (...)
Excerpt related to
customer relationship management general telco:
In a series of radical moves, Computer Associates appears to be trying to re-direct its gargantuan operations. After missing
its numbers in the f...
Published:
2000-10-24