-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
customer relationship management help for telco:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
customer relationship management help for telco:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet. (...)
Excerpt related to
customer relationship management help for telco:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
Published:
2000-02-25
-
Abstract:
Web sites are very public, putting the brand and image of a company out there on the site for all to see. Companies need
to be sure they have a firm grip on what website visitors see. Rational Software and Vignette Corp. have teamed up to provide
a product to do just that. (...)
Excerpt related to
customer relationship management help for telco:
Web sites are very public, putting the brand and image of a company out there on the site for all to see. Companies need to
be sure they have a fi...
Published:
2000-12-12
-
Abstract:
PeopleSoft announces the “Next Generation ASP” (...)
Excerpt related to
customer relationship management help for telco:
PeopleSoft announces the “Next Generation ASP”.
Published:
2000-03-31
-
Abstract:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted
by all the SRM vendors to prove how much leverage their (...)
Excerpt related to
customer relationship management help for telco:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have re...
Published:
2003-11-20
-
Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
customer relationship management help for telco:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
-
Abstract:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM
solutions. (...)
Excerpt related to
customer relationship management help for telco:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the compan...
Published:
2000-08-24
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Abstract:
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business.
Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits. (...)
Excerpt related to
customer relationship management help for telco:
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business.
Its move should embol...
Published:
2000-06-15
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Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
customer relationship management help for telco:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
-
Abstract:
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version
provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the
process of change in the data warehouse. (...)
Excerpt related to
customer relationship management help for telco:
... e-intelligence, customer relationship management (CRM)
and supplier relationship management (SRM) applications ... simplifies
change management by providing ...
Published:
2000-03-13
-
Abstract:
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any
retailer to electronically integrate with its suppliers, regardless of the idiosyncratic systems and capabilities that might
exist among them. (...)
Excerpt related to
customer relationship management help for telco:
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer
to electronicall...
Published:
2006-08-28
-
Abstract:
There is nothing new in the fact that software partnerships do not last long. While Commerce One would face serious consequences
if there were a breakup with SAP, the bigger and better party would not be unscathed either. The partners may, therefore,
stay together, for the children's sake. (...)
Excerpt related to
customer relationship management help for telco:
There is nothing new in the fact that software partnerships do not last long. While Commerce One would face serious consequences
if there were a b...
Published:
2002-01-30
-
Abstract:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's own
system) and include collaborative SRM and PLM capabilities and links to CRM systems. JDA and others must simplify their integration
framework strategies and JDA must focus on data s (...)
Excerpt related to
customer relationship management help for telco:
ERP vendors promise products linking to financial and manufacturing systems (which logically, is currently the vendor's
own system) and include co...
Published:
2005-01-03
-
Abstract:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional
enterprise resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable
and supposedly more relevant CRM and e-commerce activity. (...)
Excerpt related to
customer relationship management help for telco:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise
resource plann...
Published:
2004-04-05
-
Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
customer relationship management help for telco:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02
-
Abstract:
Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of
business-to-business e-commerce applications. As part of the initiative, AspenTech will partner with business-to-business
application vendor Extricity Software, Inc. to deliver e-com (...)
Excerpt related to
customer relationship management help for telco:
Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of
business-to-business e-...
Published:
1999-11-17
-
Abstract:
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version
provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the
process of change in the data warehouse. (...)
Excerpt related to
customer relationship management help for telco:
... e-intelligence, customer relationship management (CRM)
and supplier relationship management (SRM) applications ... simplifies
change management by providing ...
Published:
2000-03-13
-
Abstract:
Business-to-business (B2B) selling has proven to be more intricate than business-to-consumer (B2C) selling, as B2B involves
dealing with longer-term contracts and complex products with specific requirements that are not needed in the consumer world. (...)
Excerpt related to
customer relationship management help for telco:
Business-to-business (B2B) selling has proven to be more intricate than business-to-consumer (B2C) selling, as B2B involves
dealing with longer-te...
Published:
2004-11-06
-
Abstract:
As reported on March 5 in The Dallas Morning News/KRTBN -- E-commerce may get all the attention, but information technology
experts say the demand for enterprise resource planning professionals is almost as hot. (...)
Excerpt related to
customer relationship management help for telco:
As reported on March 5 in The Dallas Morning News/KRTBN -- E-commerce may get all the attention, but information technology
experts say the demand...
Published:
2000-04-19