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Abstract:
Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service
to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent
on processing orders and invoices. Maximizing the pote (...)
Excerpt related to
customer relationship management implementation for telecom:
... businesses today rely on telecom expense management (TEM) for mission-critical
functions ranging from sales to service to customer relationship management.
...
Published:
2010-03-11
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer relationship management implementation for telecom:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with
a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes
were risky. The provider needed a more cost-effective way (...)
Excerpt related to
customer relationship management implementation for telecom:
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry.
Source: Appistry. Document Type: Case Study ...
Published:
2010-03-11
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
customer relationship management implementation for telecom:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
Explore four common enterprise resource planning (ERP) implementation mistakes. Take your business to the next level! Free
Download. White papers offer no shortage of advice about what best practices can lead to enterprise resource planning (ERP)
implementation success. But equally important is a thorough (...)
Excerpt related to
customer relationship management implementation for telecom:
... But the success of the implementation often depends on the customer
organization and the project management ability of their implementation team. ...
Published:
2010-05-27
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Abstract:
The communications landscape has never been more complex nor offered so many choices and solutions as it does today. As more
employees go mobile, companies need to be able to offer better communication capabilities to their people. The convergence
of technologies involved, however, can cause service prov (...)
Excerpt related to
customer relationship management implementation for telecom:
Convergence or Confusion? The Challenge of Telecom Service Provision. ... The Challenge
of Telecom Service Provision</strong>. Comments: ...
Published:
2010-03-11
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Abstract:
Fast-track ERP Implementation: Advice from the Field. Get Free Advice Linked to the Fast-track ERP Implementation. The common
perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other
applications, when combined with effective project mana (...)
Excerpt related to
customer relationship management implementation for telecom:
Fast-track ERP Implementation: Advice from the Field. Get Free Advice Linked to the Fast-track ERP Implementation. The common
perception is that to...
Published:
2010-03-11
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Abstract:
Want to know more about distributed agile best practices for software development projects? Find out about the challenges
and lessons learned from this implementation of distributed agile for teams distributed across US, Europe, and India. Discover
how this large, globally distributed project for a large (...)
Excerpt related to
customer relationship management implementation for telecom:
... about the challenges and lessons learned from this implementation of distributed ...
this large, globally distributed project for a large telecom vendor realized ...
Published:
2010-03-11
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Abstract:
The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product
portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The
first business area you should focus on is order managemen (...)
Excerpt related to
customer relationship management implementation for telecom:
... accurate, and your solutions are integrated. The first business area you should focus on is order management.
Find out how you can ...
Published:
2010-03-11
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Abstract:
When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated
at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for
resolving these errors, comprehensive reconciliation soluti (...)
Excerpt related to
customer relationship management implementation for telecom:
... Source: AdvancedVoIP.com. Document Type: White Paper Description: When telecom operators
interconect to send or receive different types of traffic, call detail ...
Published:
2010-03-11
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Abstract:
As security breaches become increasingly more frequent, minimizing user access to back-end systems and web applications without
impacting legitimate usage is more important than ever before. (...)
Excerpt related to
customer relationship management implementation for telecom:
... web-based applications are deployed, enterprise single sign-on (SSO) solutions that have the capabilities
to provide authentication, management, access control ...
Published:
2001-12-22
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Abstract:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be measured by two key variables. These variables are complexity of requirements and level of expertise of
the selection/implementation team. The more complex the (...)
Excerpt related to
customer relationship management implementation for telecom:
A proof of concept (POC) should be completed as part of the selection process when the risk of project failure is comparatively
high. Risk can be ...
Published:
2004-07-13
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Abstract:
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink
of collapse, at least for the short term. Once the supply chain planning market leader, Manugistics has witnessed its market
position erode steadily over the last several years in fa (...)
Excerpt related to
customer relationship management implementation for telecom:
New executive management, Internet-savvy products, and aggressive promotion have rescued Manugistics Group from the brink
of collapse, at least fo...
Published:
2000-09-20
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Abstract:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. But who really is to blame, and how can a company avoid the same problems in the future? (...)
Excerpt related to
customer relationship management implementation for telecom:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. B...
Published:
2009-06-03
-
Excerpt related to
customer relationship management implementation for telecom:
... for a plethora of possible relationship management business applications
... and entities, ie, contact, lead, and opportunity management. ... but
if a customer wants to ...
Published:
2010-03-01
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
customer relationship management implementation for telecom:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken,
structural variables, and the advantages and disadvantages of the POC from the client and value-added reseller point of view. (...)
Excerpt related to
customer relationship management implementation for telecom:
This article explores how the proof of concept (POC) fits into the software selection process, when a POC should be undertaken,
structural variabl...
Published:
2004-07-12
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Abstract:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 1 discusses Baan’s
history and where it is headed under Invensys. (...)
Excerpt related to
customer relationship management implementation for telecom:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications...
Published:
2000-11-29
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
customer relationship management implementation for telecom:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
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Abstract:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003. (...)
Excerpt related to
customer relationship management implementation for telecom:
Several notable milestones achieved in 2002 set the stage for Deltek’s achievements in 2003.
Published:
2004-01-08