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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initi...
Published:
2009-09-04
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Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
customer relationship management vendor for telephone industry:
... revenue but it can also extend its relationship with the ... that support
SLM, or Service Process Management (SPM) as ... to satisfy the needs of the customer
and the ...
Published:
2003-06-11
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Abstract:
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has invested two years and over a half
billion dollars to develop a number of new, Internet-based enterprise applications that have apparently propelled it back
on the enterprise applications top chart. It has now emerged (...)
Excerpt related to
customer relationship management vendor for telephone industry:
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has invested two years and over a half
billion dollars to deve...
Published:
2001-06-05
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Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
... Vendor RFI available for this report: ... as the Web, chat, or telephone,
but also ... Outbound E-Mail Communication , Customer Relationship Management
(CRM) Software ...
Published:
-
Abstract:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative
to being forewarned may be leaping into enterpr (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long
frustrated potential ...
Published:
2003-02-15
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Abstract:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure that its appetite will remain in check for very long. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
While Microsoft might be honest today with its claims of staying away from the true enterprise-level CRM applications space,
no one can be sure th...
Published:
2002-03-08
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Abstract:
The Customer Relationship Management (CRM) RFP Template covers industry-standard functional criteria of CRM that can help
you easily gather and prioritize your business needs in a simple and categorized excel document. More than a RFP template,
it is a working document that serves as a knowledge base refe (...)
Excerpt related to
customer relationship management vendor for telephone industry:
... E-Mail and Web Integration, Customer Relationship Management
CRM RFP ... to not only access a customer's history from ... such as
the Web, chat, or telephone, but also ...
Published:
-
Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Abstract:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky requirements that are vital to the plastics industry and related so-called mill or material converter
businesses. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
General enterprise resource planning (ERP) providers, even those which are viable companies with a solid product, typically
do not meet the tricky...
Published:
2006-09-05
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Abstract:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting
the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales
and marketing. Recently TEC interviewed Michel P.Mallen, RTI (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the
software and hardware...
Published:
2003-08-15
-
Excerpt related to
customer relationship management vendor for telephone industry:
... real-time financials, multisite reporting, and relationship and knowledge management
capabilities ... for improved efficiency in regards to customer and vendor
...
Published:
2008-12-09
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Abstract:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently
expanded its service offerings by introducing two new strategic service programs both to woo customers and to survive in this
emerging field. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Enterprise incentive management is an emerging field, and a number of players have entered the market. Callidus recently expanded
its service offe...
Published:
2006-12-13
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Abstract:
Last spring, the ASP market witnessed the arrival of an Application Service Provider designed to help organizations adapt
to the rapidly changing IT environment. Agilera is the result of a joint venture between CIBER, Verio and Centennial Ventures
designed to offer expertise, infrastructure, strategic c (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Last spring, the ASP market witnessed the arrival of an Application Service Provider designed to help organizations adapt
to the rapidly changing ...
Published:
2000-07-31
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
customer relationship management vendor for telephone industry:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
-
Excerpt related to
customer relationship management vendor for telephone industry:
... for the entry of the vendor’s statement ... Do inventory, customer
order, pricing, costing, and other ... be held in a laboratory information management system
(LIMS ...
Published:
2010-03-09
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Abstract:
SSI's approach appeals to process manufacturers, as well as some discrete manufacturers with short lead times and high volumes,
where the traditional manufacturing resource planning (MRP) approach often shows many shortcomings (and can even be a recipe
for disaster). (...)
Excerpt related to
customer relationship management vendor for telephone industry:
SSI's approach appeals to process manufacturers, as well as some discrete manufacturers with short lead times and high
volumes, where the traditio...
Published:
2006-07-26
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Excerpt related to
customer relationship management vendor for telephone industry:
... BI capabilities that every BI vendor could support ... live meeting”
and telephone sessions ... chain management (SCM), customer
relationship management (CRM), finance ...
Published:
2008-11-26
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Abstract:
With the acquisition of Collaxa, Oracle has quickly plugged a hole in its SOA/BPM message by providing new workflow capabilities
and monitoring tools to report on the progress of business processes, and by providing runtime support for BPEL. (...)
Excerpt related to
customer relationship management vendor for telephone industry:
With the acquisition of Collaxa, Oracle has quickly plugged a hole in its SOA/BPM message by providing new workflow capabilities
and monitoring to...
Published:
2005-03-18