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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 customer relationship management white papers for cell phone industry


Enterprise Phone Systems Buyer’s Guide
Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand

customer relationship management white papers for cell phone industry  product and support and customer service from the vendor as the key criteria. This data is congruent with the fact that large enterprises demand products having enterprise-wide deployment and usability. In addition, customer support is another top buying criterion among organizations. Top Criteria Used by Enterprises When Selecting a Business Phone System   Reliability and performance Best support and customer service Easy to implement or maintain Meeting specific feature requirements and feature

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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The Lexicon of CRM - Part 2: From J to Q


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customer relationship management white papers for cell phone industry  second. mCRM - Mobile Customer Relationship Management . A new term that covers the area of field force automation and remote access to corporate information in real time. Such access is becoming more and more critical as economies move towards the service sector, and there are more people in the field working at client company sites who need access to corporate data. Metadata - Metadata is data about data. It's often used when talking about XML (eXtensible Markup Language). In XML, two pieces of Read More

SaaS Buyer's Guide for Wholesale and Distribution


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The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 1


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customer relationship management white papers for cell phone industry  SLA as a strategic customer relationship management tool and require the customer to jump through hoops to get the penalties they are due. SLAs and the compliance information supporting them should be available to the customer when and as needed. We will see a lot more of this in the multi-media future, and sophisticated monitoring and management tools will be required to keep customers apprised as to the QoE delivered by a network, versus what was promised and contracted. In fact, the education process Read More

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