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 customer relationship management white papers for cellular industry


The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

customer relationship management white papers for cellular industry  second. mCRM - Mobile Customer Relationship Management . A new term that covers the area of field force automation and remote access to corporate information in real time. Such access is becoming more and more critical as economies move towards the service sector, and there are more people in the field working at client company sites who need access to corporate data. Metadata - Metadata is data about data. It's often used when talking about XML (eXtensible Markup Language). In XML, two pieces of

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Customer Relationship Management (CRM) RFI/RFP Template

Sales Force Automation, Marketing Automation, Customer Service and Support, Analytics and Reporting, and Technical Functionality 

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