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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management white papers for telecom


Six Important Skills Needed in PEO
The most important consideration for product engineering outsourcing (PEO) is vendor skills. Choosing the right set of skills can help companies achieve

customer relationship management white papers for telecom  software connector to facilitate customer orders . Although IBM started to develop the XML infrastructure and maintain connectors, the company was not ready to handle the job efficiently because it was both expensive and time consuming. Once IBM decided focus on core business activities, they searched for a third-part provider to develop, manage and maintain their XML connectivity and connections infrastructure. IBM settled for E2open, a 4-year old California-based company, which was robust enough to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Documents related to » customer relationship management white papers for telecom

A Couple of "Five Procurement Commandments" in a Down Economy


As is the case with white papers, vendors' press releases (PR) can range from blatant bragging about the "latest-and-greatest" product capabilities (and other marketing "fluff") to tastefully asserting competence and educating the market about specific issues. One example of the latter would be Emptoris' April 2008 PR on the findings  of a panel of financial and procurement experts that have

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Looking Beyond Cost Savings in PEO


Today’s outsourcing industry is expected to grow by 37 percent annually between 2007 and 2010. One growing specialization under IT outsourcing is product engineering outsourcing (PEO). While many IT companies have used PEO to realize significant cost savings along with increased quality and reliability, some companies have experienced negative results. Lean about common PEO pitfalls and how you can avoid them.

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Four Common ERP Implementation Mistakes


White papers offer no shortage of advice about what best practices can lead to enterprise resource planning (ERP) implementation success. But equally important is a thorough understanding of what practices are to be avoided during an implementation. This white paper reviews four “worst practices” that should be avoided at all costs—unless you want to go out of your way to cause your ERP implementation to fail.

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deFacto Performance Management: Enterprise Performance Management Redefined


In this product analysis report, TEC analyst Jorge Garcia takes an in-depth look at the deFacto enterprise performance management (EPM) solution in the context of today's EPM landscape. The report covers an introduction to deFacto and its approach to EPM, deFacto product highlights, and a general look at EPM and its history, role, importance, and value in modern enterprises.

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The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

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ERP Software Review: GLOVIA G2 for Discrete Manufacturing


EXAMPLE: ERP Software Review: DEACOM ERP for Process Manufacturing This enterprise resource planning (ERP) software report examines the ERP software by Glovia International and its support for discrete manufacturing processes against known benchmarks. It assesses GLOVIA G2 by Glovia International for ERP functionality and reviews the product’s support capacity with a focus on:

  • Financials
  • Human Resources
  • Manufacturing Management
  • Inventory Management
  • Purchasing Management
  • Quality Management
  • Sales Management

The report also contains an independent analyst’s review of the ERP software based on a demonstration provided by Glovia International. The review identifies the features of GLOVIA G2 that distinguish it from other ERP for discrete manufacturing solutions, including its ability to grow with expanding manufacturing businesses, its extensive data processes capabilities, and its code comparison and modification functions. The analyst also outlines the software provider’s implementation process, support model, and target user base.

GLOVIA G2 achieved TEC certification status for its ERP software solution by completing TEC’s certification program which includes a demonstration of the ERP software’s support for specific real-world business processes and a detailed functional benchmarking analysis.

Based on a demonstration of GLOVIA G2, a TEC analyst has assessed the ERP software’s features, evaluating the software against known industry benchmarks, to determine that GLOVIA G2 is a strong discrete manufacturing ERP system.

Download this software review report for product analysis and comparison, and in-depth analyst commentary, and to learn more about how GLOVIA G2 by Glovia can help to-order manufacturers achieve their ERP objectives

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Demand Management Demand Solutions for Supply Chain Management Certification Report


The Demand Management product Demand Solutions is now TEC Certified for online evaluation of demand management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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ERP for Distribution: See for Yourself How the Competition Stacks Up


Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in

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PPM for PSA Software Review: NetSuite OpenAir


This product portfolio management for professional services automation (PPM for PSA) software review report examines the PPM for PSA software by NetSuite and its support for business management processes against known benchmarks. It assesses NetSuite OpenAir for PPM for PSA functionality and reviews the product’s support capacity with a focus on:

  • Portfolio and Project Management
  • Resource Planning and Scheduling
  • Opportunity, Contact, and Contract Management
  • Time and Expense Management
  • Budgeting, Costing, and Billing
  • Knowledge Management, Collaboration, and Analysis
  • Third-party Integration

The report also contains an independent analyst’s review of the PPM for PSA software based on a demonstration provided by NetSuite. The review identifies the features of NetSuite OpenAir that distinguishes it from other business process management solutions, including its integration capability with NetSuite’s SuiteApp.com application store, its multicurrency and multi-tax support feature, and its mobile compatibility for use over various device types. In this review, the analyst outlines the software provider’s implementation process, support model, and target user base.

NetSuite OpenAir achieved TEC certification status for its PPM for PSA software solution by completing TEC’s certification program, which includes a demonstration of the PPM for PSA software’s support for specific real-world business process and a detailed functional benchmarking analysis.

Based on a demonstration of NetSuite OpenAir, a TEC analyst has assessed the PPM for PSA software’s features, evaluating the software against known industry benchmarks, to determine that NetSuite OpenAir by Aptean is a strong manufacturing ERP system.

Download this software review report for product analysis and comparison, an in-depth analyst commentary, and to learn more about how NetSuite OpenAir can help businesses achieve their PPM for PSA objectives.

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Lectra First PLM Software Vendor to Achieve TEC Certification for PLM for Fashion and PLM for the Distribution of Fashion Products and Accessories


Paris, January 4 2011 — Lectra, the world leader in integrated technology solutions for industries using soft materials—textiles, leather, industrial fabrics, and composites—has announced that Lectra Fashion PLM V2R2, its product lifecycle management solution designed specifically for the fashion industries, has just been awarded certification from TEC. Lectra Fashion PLM is the only solution to have achieved TEC certification in the fashion and fashion products and accessories distribution sectors.

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