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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 customer relationship management white papers for telecommunications


Warehouse Management for Manufacturers: Why Extended ERP Might Be the Right Choice
As a provider of enterprise resource planning (ERP) integrated workforce productivity solutions, we have seen many approaches to distribution automation. Adding

customer relationship management white papers for telecommunications  systems, but with the customer relationship management (CRM) system as well. Diversity in order size alone may require parallel picking and shipping systems: some customers may order by the hundred gross, while others order by the dozen. In this case, 50 percent of orders might be packaged for delivery by UPS, while others might be palletized and prepared for intermodal transport. 2. Respect the nature of the workforce. In planning a warehouse automation project, it is critical that management understands

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Documents related to » customer relationship management white papers for telecommunications

Navigator Business Solutions Navigator One for SAP Business One (v88) for Discrete ERP Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer relationship management white papers for telecommunications  data entry processing, basic customer relationship management, and reporting. This includes the Online Requirements, Reporting and Interfacing Requirements, Available-to-Promise, Pricing and Discounting, Customer Service and Returned Goods Handling, and CRM and e-commerce Requirements submodules Sales Management is another module that is extensively supported by many discrete ERP products, which explains why the average solution has very strong support for all submodules. Navigator ranks very close to 100 Read More

Navigator Business Solutions Navigator One for SAP Business One (v88) for Accounting Certification Report


Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of accounting software in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

customer relationship management white papers for telecommunications  submodules: Customer Master File, Customer Relationship Management, Invoicing, Cash Receipts, Debt Collection, Control Reports, and Financial Reports. Accounts receivable as a whole is well covered by most accounting solutions. That said, the average product in our Accounting Evaluation Center does not cover customer relationship management and debt collection extensively. Navigator does support these two areas well, along with the other areas. About Payroll The Payroll module provides functionality for p Read More

Mastering Global Product Development for Business Advantage


Today’s businesses are operating in a global marketplace. Not only are customers and competitors located worldwide, but employees, suppliers, contractors, and partners are, too. Learn how global product development (GPD) initiatives can help your company accelerate time-to-market, reduce product development costs, maximize productivity, enhance product quality, drive innovation, and optimize operational efficiencies.

customer relationship management white papers for telecommunications  practices derived from numerous customer engagements worldwide. With this information, business leaders will have the foundation they need to make intelligent, informed decisions regarding their own organization's initiatives toward global product development. Business Drivers of GPD The emergence of GPD as a critical business initiative is the direct result of recent developments precipitated by an increasingly competitive business environment, including: Offshoring and outsourcing . Amid rising costs, o Read More

Enterprise Information Management: Strategy, Best Practices, and Technologies on Your Path to Success


New data sources, unstructured data, and greater volumes of data than ever before are creating an information overload. Plus, customers’ demands for faster service stress front-office applications, while parallel demands from internal users place greater demands on back-office systems. Before you discover that your data quality has been rendered ineffective, consider adopting enterprise information management (EIM).

customer relationship management white papers for telecommunications  and wanted to deploy customer relationship management (CRM). Now the question became: How will the SFA and CRM systems interoperate? And what about the product information system that manufacturing was considering? So far, siloed pieces and parts had been implemented without any overall vision or strategy. Corporate or functional goals (if visible) were being addressed in isolation of each other. Conflicts will invariably arise over funding, interfaces, roles, and objectives, and instead of having a colla Read More

The Business Need for CRM for Large and Medium Sized Enterprises


The software for business market developed in response to large organizations’ need to manage their assets and main activities. Be it customer relationship management (CRM), human capital management (HCM), or enterprise resource planning (ERP), initially only large enterprises were able to commission and acquire such products. But as with anything else that grows successfully in our global economy

customer relationship management white papers for telecommunications  main activities. Be it customer relationship management (CRM), human capital management (HCM), or enterprise resource planning (ERP), initially only large enterprises were able to commission and acquire such products. But as with anything else that grows successfully in our global economy, software for business quickly became a commodity, and as a result today we can distinguish several flavors of CRM. Even though CRM solutions are very “trendy” and in demand these days, CRM solutions do not follow a Read More

IFS Applications (v. 7.5) for ERP for Engineer-to-Order (ETO) Manufacturing Certification Report


IFS Applications (v. 7.5) is TEC Certified for online evaluation of enterprise resource planning (ERP) for engineer-to-order (ETO) manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Oracle Transportation Management


Oracle Transportation Management delivers robust transportation planning and execution capabilities to shippers and third party logistics providers. It integrates and streamlines transportation planning, execution, freight payment, and business process automation on a single application across all modes of transportation, from full truckload to complex multileg air, ocean, and rail shipments. Oracle Transportation Management lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning (ERP) or legacy order management system as well as any commercial best-of-breed or legacy warehouse management system (WMS). Oracle Transportation Management, part of the Oracle E-Business Suite, integrates with Oracle Order Management and Oracle Warehouse Management to ensure effective fulfillment of customer orders.  

customer relationship management white papers for telecommunications  lowers transportation costs, improves customer service and asset utilization, and provides flexible, global fulfillment options. Oracle Transportation Management delivers the capabilities users need in an open-standards-based architecture that allows users to start with a single component or any mix of components, while giving users the flexibility to grow easily, without installing or reinstalling added functionality. Oracle Transportation Management can be used with an enterprise resource planning Read More

The Five Sure-fire Strategies for Gaining Management Approval for WMS Projects


Despite the consensus that warehouse management systems (WMS) offer many benefits, getting approval for a new system is challenging. You need to get key decision makers in operations, IT, and finance—as well as the executive team and the board of directors—to see value in the proposed WMS. But how can you improve your chances of getting management approval? Discover five strategies for information-gathering and approval.

customer relationship management white papers for telecommunications  maintenance? Ask the ERP customer references how easily they have been able to change the ERP warehouse module over time and whether the actual implementation costs remained in line with original project proposals. Operations will want to know how the functionality set will tie to strategic initiatives in addition to specifics about carrying out daily processes. For example, how improvements in picking will ultimately improve business performance. Much of this information will be gained during the RFP Read More

IntegrateIT ERP 123 V7.2.561 for ERP for Distribution Product Certification Report


Technology Evaluation Centers (TEC) is pleased to announce that IntegrateIT product ERP 123 is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for distribution in TEC’s ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Support for Old Releases-Good for the User but Is It Good for the Vendor?


The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good for the customer, but both the vendor and the customers know that the first consideration must be the money.

customer relationship management white papers for telecommunications  typically feel that a customer on support is more likely to purchase more software and services, however few vendors consider this (and they should not) when making the decision whether to support an older release. If comparing the projected cost to the projected revenue, does the vendor see an adequate return on investment (ROI)? If so, then it looks upon supporting the older release as more favorable (other issues are part of the decision like the alternative use of the resources, the value of keeping Read More

Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report


Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and in-depth analyst commentary.

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Commsoft Technologies Fidelio (v.6) for ERP for Discrete Manufacturing Certification Report


The Commsoft Technologies product Fidelio is now TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for discrete manufacturing in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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ERP for Distribution: See for Yourself How the Competition Stacks Up


Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in

customer relationship management white papers for telecommunications  for Distribution: See for Yourself How the Competition Stacks Up Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors, manufacturers, and other companies with extensive shipping and logistics operations. The event is being co-sponsored by our partners Aberdeen Group, Pemeco Consulting, and SupplyChainBrain. The event will be held from September 18–19, 2013 in beautiful Montreal, Quebec. For more Read More

Demand Management Demand Solutions for Supply Chain Management Certification Report


The Demand Management product Demand Solutions is now TEC Certified for online evaluation of demand management solutions in the Supply Chain Management (SCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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