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Has KANA Gotten Its Mojo Back? - Part 2
Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service

genesys telecommunications software  as RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » genesys telecommunications software


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

genesys telecommunications software  Siebel (Oracle), BMC Remedy, Genesys Telecommunications Laboratory , and HP, which all provide complementary CRM and service desk solutions. Additionally, in the past, KNOVA had forged relationships with leading system integration, consulting, and outsourcing firms, such as Capgemini Technologies , EDS, eVergance Partners , Stratacom , HP, and Merlin Information Systems (in the UK). And Consona will also benefit from a 2001 agreement that KNOVA entered into with EPAm Systems of Princeton, New Jersey (US) Read More...
Business Intelligence Standardization
Business intelligence (BI) is often an area of friction between information technology (IT) (who provide information) and the business users (who need it to do

genesys telecommunications software  finance, PeopleSoft CRM and Genesys for CRM, PeopleSoft HR for human resources, WebMethods for enterprise application integration, and Documentum for document management. The two most important factors that influenced the decision to choose Business Objects products were the high level of penetration within the company and high end-user satisfaction. More than 140 BusinessObjectsbased projects were already up and running and most users in the company were already familiar with the software. The company se Read More...
Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

genesys telecommunications software  this space, notably Avaya, Genesys Telecommunications, Oracle, Verizon Business, that have put signii cant investment into their security structures. In fact, many small to medium- size businesses would be hard-pressed to put the same high-cost security precautions in place. The hosted-delivery model may be taking the world by storm, but companies in search of an on-premise solution can take comfort in the fact that many vendors, including Avaya, Nortel Networks and Alcatel- Lucent, of er both options. Read More...
Ultimate Software: Delivering Breakthrough Products
Ultimate Software is in a very competitive market. Its continued success is fueled by relentlessly delivering new products and incremental innovation. A few

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Custom Software Development
CTGroup Software provides software development outsourcing services in mobile and wireless application development, system programming, and web development

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Software Development
DataArt's software expertise spans a range of programming languages, databases, and networking systems on Windows and Unix platforms. The company has

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Software Services
Espire provides software-consulting services to clients globally as a partner to conceptualize and realize technology-driven business transformation

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American Software - A Tacit Avant-Garde?
Throughout June, American Software, Inc. continued to announce additional functions that broaden the scope of its e-intelliprise application suite. It also

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What's Wrong With Application Software? Business Changes, Software Must Change with the Business.
Business changes constantly in small ways and large. It is rare to find an application product that can change once it is implemented. This gap is a reality

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Rishabh Software
Rishabh Software is an ISO 9001:2000 and ISO 27001 certified company. Rishabh provides an array of solutions in the fields of IT, IT-enabled services (ITES),

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Mesonic Business Software
Founded in 1978 in Vienna, Austria, Mesonic is a developer of commercial business and e-business software solutions, including financial and accounting

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A Software-as-a-service Primer for Independent Software Vendors
Unlike many over-hyped technology trends of the past, software-as-a-service (SaaS) is producing real business benefits for organizations of all sizes across

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abas Business Software
abas Business Software is an ERP and e-business application designed specifically for manufactures in assemble-to-order (ATO), make-to-order (MTO), and

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Maximizer Software
Maximizer Software delivers easy-to-use and affordable customer relationship management (CRM) solutions to meet the needs of small to medium businesses (SMBs

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