-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
help on customer relationship management for telco:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
help on customer relationship management for telco:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet. (...)
Excerpt related to
help on customer relationship management for telco:
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.
Published:
2000-02-25
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Abstract:
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business.
Its move should embolden smaller Internet retailers to seek help in cutting costs and capturing elusive profits. (...)
Excerpt related to
help on customer relationship management for telco:
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business.
Its move should embol...
Published:
2000-06-15
-
Abstract:
PeopleSoft announces the “Next Generation ASP” (...)
Excerpt related to
help on customer relationship management for telco:
PeopleSoft announces the “Next Generation ASP”.
Published:
2000-03-31
-
Abstract:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Collaboration in Process' which is based on recognition that process manufacturers and distributors will
increasingly go to market as members of competing commerce (...)
Excerpt related to
help on customer relationship management for telco:
SCT has announced more e-commerce offerings for the process industries, including an expanded vision for their iProcess.sct
solution called 'Coll...
Published:
2001-04-30
-
Abstract:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have realized the power of e-commerce on the consumer side, there is still plenty of education to be conducted
by all the SRM vendors to prove how much leverage their (...)
Excerpt related to
help on customer relationship management for telco:
The combined company's possibly biggest challenge remains a lack of awareness of the need for sourcing/spend management.
While many people have re...
Published:
2003-11-20
-
Abstract:
Web sites are very public, putting the brand and image of a company out there on the site for all to see. Companies need
to be sure they have a firm grip on what website visitors see. Rational Software and Vignette Corp. have teamed up to provide
a product to do just that. (...)
Excerpt related to
help on customer relationship management for telco:
Web sites are very public, putting the brand and image of a company out there on the site for all to see. Companies need to
be sure they have a fi...
Published:
2000-12-12
-
Abstract:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of technology to create personalized, one-to-one relationships. (...)
Excerpt related to
help on customer relationship management for telco:
Software vendor Net Perceptions and CRM gurus Peppers and Rogers Group have joined forces to develop co-branded media products
covering the use of...
Published:
2000-05-03
-
Abstract:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM
solutions. (...)
Excerpt related to
help on customer relationship management for telco:
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones.
In addition, the compan...
Published:
2000-08-24
-
Abstract:
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version
provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the
process of change in the data warehouse. (...)
Excerpt related to
help on customer relationship management for telco:
... portal, e-intelligence, customer relationship management
(CRM) and supplier relationship management (SRM) applications today ...
tool to help IT professionals ...
Published:
2000-03-13
-
Abstract:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sagent’s spatial analysis and real-time geographical data access to determine a customer’s qualification
for DSL service. (...)
Excerpt related to
help on customer relationship management for telco:
Sagent Technology has announced a new vertical application for Digital Subscriber Line (DSL) e-commerce. They have partnered
with DSET to use Sag...
Published:
2000-06-02
-
Abstract:
Business performance management (BPM) includes setting key performance indicators, using data mining to discover data patterns
and using software to help drive business decisions and develop corporate strategy. For an organization, there are many benefits
to implementing a BPM solution. (...)
Excerpt related to
help on customer relationship management for telco:
... performance in order to enable management to identify ... by BPM software
to help users analyze ... managing financial performance, employees, customer
relations, and ...
Published:
2009-04-27
-
Abstract:
SAS Institute has announced the production availability of SAS/Warehouse Administrator software, Version 2.0. This new version
provides IT the ability to proactively publish data warehouse information and track its usage, plus aggressively manage the
process of change in the data warehouse. (...)
Excerpt related to
help on customer relationship management for telco:
... portal, e-intelligence, customer relationship management
(CRM) and supplier relationship management (SRM) applications today ...
tool to help IT professionals ...
Published:
2000-03-13
-
Abstract:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional
enterprise resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable
and supposedly more relevant CRM and e-commerce activity. (...)
Excerpt related to
help on customer relationship management for telco:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise
resource plann...
Published:
2004-04-05
-
Abstract:
Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of
business-to-business e-commerce applications. As part of the initiative, AspenTech will partner with business-to-business
application vendor Extricity Software, Inc. to deliver e-com (...)
Excerpt related to
help on customer relationship management for telco:
Aspen Technology recently announced its e-commerce initiative, Aspen e-Business, which is the first in a planned series of
business-to-business e-...
Published:
1999-11-17
-
Abstract:
Business-to-business (B2B) selling has proven to be more intricate than business-to-consumer (B2C) selling, as B2B involves
dealing with longer-term contracts and complex products with specific requirements that are not needed in the consumer world. (...)
Excerpt related to
help on customer relationship management for telco:
Business-to-business (B2B) selling has proven to be more intricate than business-to-consumer (B2C) selling, as B2B involves
dealing with longer-te...
Published:
2004-11-06
-
Abstract:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company
mailboxes or to a Web site, has been chosen by bra (...)
Excerpt related to
help on customer relationship management for telco:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterpri...
Published:
2000-01-03
-
Abstract:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is considered a leader in native process manufacturing functionality. The company has also expanded its online
operations through its RenaissanceLink software applica (...)
Excerpt related to
help on customer relationship management for telco:
Over past two decades, Ross Systems has delivered strong back-office functionality and good customer support within certain
industries; it is cons...
Published:
2000-07-20
-
Abstract:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logistics industries. (...)
Excerpt related to
help on customer relationship management for telco:
The new Logistics.com expects to become the leading provider of information technology and e-commerce solutions for the transportation
and logisti...
Published:
2000-08-08