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Abstract:
Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service
to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent
on processing orders and invoices. Maximizing the pote (...)
Excerpt related to
help on customer relationship management for telecom:
... businesses today rely on telecom expense management (TEM) for mission-critical
functions ranging from sales to service to customer relationship management.
...
Published:
2010-03-11
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Abstract:
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. But how does one go from lofty goal to measurable results?
Customer value enhancement (CVE) is a predictive approach (...)
Excerpt related to
help on customer relationship management for telecom:
... media and entertainment (CME) is driving telecom, cable, and content executives to seek
more creative means to garner long-term customer relationships. ...
Published:
2010-09-01
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Abstract:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998. (...)
Excerpt related to
help on customer relationship management for telecom:
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most import...
Published:
2005-08-04
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
help on customer relationship management for telecom:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
To compete effectively in the digital marketplace, telecom companies must answer a new call. New multisided business models
require changes in the way they collaborate with partners, price offerings, and service customers. Discover the best practices
and technologies that can help your telecom company ta (...)
Excerpt related to
help on customer relationship management for telecom:
... Discover the best practices and technologies that can help your telecom
company take advantage of this industry transformation while supporting profitability ...
Published:
2011-08-08
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Excerpt related to
help on customer relationship management for telecom:
... steps companies could take to help insulate themselves ... from a transactional
to a strategic relationship model of ... managers and clerks must be customer-focused.
...
Published:
2008-07-29
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Abstract:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to
help on customer relationship management for telecom:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published:
2012-01-12
-
Excerpt related to
help on customer relationship management for telecom:
... on procurement, spend management and/or contract management. ...
devices to manage would be the typical customer. ... These partners help
us to extend and accelerate ...
Published:
2012-02-15
-
Excerpt related to
help on customer relationship management for telecom:
... for a plethora of possible relationship management business applications
... xRM development framework (with help of Hitachi ... For its customer,
Embrace Pet Insurance ...
Published:
2010-03-01
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Abstract:
Just what you need about IT Vendor Management! During a recession, successful businesses change their approach to managing
information technology (IT) sourcing. The challenge is to become more efficient and invest in IT so the return on investment
(ROI) is realized quickly and business competitiveness is (...)
Excerpt related to
help on customer relationship management for telecom:
Just what you need about IT Vendor Management! During a recession, successful businesses change their approach to managing
information technology (...
Published:
2010-03-11
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Abstract:
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation.
If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged
advocates who help you grow your business. Read more to (...)
Excerpt related to
help on customer relationship management for telecom:
... be loyal, engaged advocates who help you grow your business. Read more to better understand
how companies can provide a superlative customer experience and ...
Published:
2011-03-14
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Abstract:
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management
software group. We hereby provide a list of (un) usual suspects. (...)
Excerpt related to
help on customer relationship management for telecom:
Baan Co. interim chief executive Pierre Everaert said he could not rule out a takeover of the troubled Dutch business-management
software group. W...
Published:
1999-03-01
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Abstract:
Fast-track ERP Implementation: Advice from the Field. Get Free Advice Linked to the Fast-track ERP Implementation. The common
perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other
applications, when combined with effective project mana (...)
Excerpt related to
help on customer relationship management for telecom:
Fast-track ERP Implementation: Advice from the Field. Get Free Advice Linked to the Fast-track ERP Implementation. The common
perception is that to...
Published:
2010-03-11
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Abstract:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 1 discusses Baan’s
history and where it is headed under Invensys. (...)
Excerpt related to
help on customer relationship management for telecom:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications...
Published:
2000-11-29
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Abstract:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of its own downfall—and Microsoft is poised to take advantage. But will you profit from the Salesforce.com-versus-Microsoft
war? (...)
Excerpt related to
help on customer relationship management for telecom:
Salesforce.com is now an almost unstoppable force in the world of on-demand customer relationship management. However, it
may be the architect of ...
Published:
2008-10-13
-
Excerpt related to
help on customer relationship management for telecom:
... PLM) products could not help with the ... with many ERP, customer
relationship management (CRM), PLM ... of market segments: Manufacturing,
Telecom, Insurance, High-Tech ...
Published:
2010-11-17
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Abstract:
We'll change your mind about Selecting ERP for Oil and Gas Industry Contractors and Vendors.Read our Free whitepaper. Many
oil and gas industry suppliers chose enterprise software prior to 1999, when software designed to meet the needs of the oil
and gas industry didn’t exist. This affects the efficienc (...)
Excerpt related to
help on customer relationship management for telecom:
Selecting ERP for Oil and Gas Industry Contractors and Vendors. Source: IFS. Document Type: White Paper Description: Many
oil and ...
Published:
2010-03-11
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Abstract:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has evolved its ASP partner program to better meet the diverse needs of its ASP partners and their customers (...)
Excerpt related to
help on customer relationship management for telecom:
On September 18, 2000, Great Plains (Nasdaq: GPSI), announced the expansion of its Application Service Provider (ASP) initiative.
Great Plains has...
Published:
2000-10-04
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Abstract:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics
to predictive analytics, and predictive analytics is emerging as a distinct new software sector. (...)
Excerpt related to
help on customer relationship management for telecom:
Business intelligence (BI) is evolving as it grows in popularity. Within BI, there is a shift from traditional analytics to
predictive analytics, ...
Published:
2005-12-24
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Abstract:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. But who really is to blame, and how can a company avoid the same problems in the future? (...)
Excerpt related to
help on customer relationship management for telecom:
Project failure is not a nice topic. None of us wants to be involved in a failure. But when a failure occurs, we feel compelled
to assign blame. B...
Published:
2009-06-03