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Abstract:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional
enterprise resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable
and supposedly more relevant CRM and e-commerce activity. (...)
Excerpt related to
ratings of customer relationship management for telco:
If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise
resource plann...
Published:
2004-04-05
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Abstract:
During the process of product selection a great deal of attention is given to the functional capabilities of the software
being evaluated. While this aspect is obviously important, ignoring the technical mechanisms by which the software actually
operates can be fatal to a project. In this document we e (...)
Excerpt related to
ratings of customer relationship management for telco:
... If both the customer and the vendor do ... This individual tallies
ratings from the other participants ... clarifications from, higher levels of management
within the ...
Published:
2003-11-29
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Abstract:
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling
to figure out how to measure it. WebCriteria has ridden into town with its latest silver bullet. (...)
Excerpt related to
ratings of customer relationship management for telco:
Now that everyone understands the importance of tuning websites to maximize the user experience, the industry is scrambling
to figure out how to m...
Published:
2000-08-14
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Abstract:
News sources are reporting that September Web traffic was down. This seems to be a case of putting too much weight to too
little data. (...)
Excerpt related to
ratings of customer relationship management for telco:
News sources are reporting that September Web traffic was down. This seems to be a case of putting too much weight to too
little data.
Published:
1999-10-22
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Abstract:
Have you heard the one where the Director of Product Marketing, the CIO and the auditor are found together in a small conference
room? Couldn’t happen, you say? Au contraire! With traffic being the lifeblood of an e-commerce site the Marketing crew knows
that the traffic numbers are going to be audite (...)
Excerpt related to
ratings of customer relationship management for telco:
Have you heard the one where the Director of Product Marketing, the CIO and the auditor are found together in a small conference
room? Couldn’t h...
Published:
2000-09-13
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Abstract:
Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just
a few of the benefits. (...)
Excerpt related to
ratings of customer relationship management for telco:
Online advertising is no longer an option, it is a requirement. Sales analysis and customer information gathering are just
a few of the benefits.
Published:
2003-01-05
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Abstract:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The presentation used the TEC patented selection engine WebTESS to conduct a live real time evaluation and selection. It
then reviewed the critical differentiating s (...)
Excerpt related to
ratings of customer relationship management for telco:
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com.
The pre...
Published:
2000-08-10