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Abstract: A national health insurance company’s spreadsheet-based
telecom management process was leading to time and money wasted as staff tried to make up for lack of spend visibility. Further pressure to prepare the
telecom function for upcoming merger activity pushed the company to find a technology that would effect immediate cost savings and long-term
telecom expense management. Read more about the solution the company chose.
PubDate: 4/22/2008 3:58:00 PM
Abstract: Many businesses today rely on telecom expense management (TEM) for mission-critical functions ranging from sales to service to customer relationship management. But despite its overall importance, nearly one-third of a telecom staff’s time is spent on processing orders and invoices. Maximizing the potential of a telecom system requires a data-driven approach. Find out how Map-To-Win is helping businesses do just that.
Abstract: You probably already know that a human resources information system (HRIS) should track all information on current and former employees, and reduce your HR staff’s workload. Not sure what lies beyond that? There are a few things you should know before selecting an HRIS. Find out how to identify your HR needs, so your HRIS can help you reach your business objectives—and give you a quick return on investment (ROI).
Abstract: All too often, telecom companies try to innovate in scattershot ways that make it difficult to identify market opportunities. They dedicate valuable resources to developing services, only to see these services fail in the marketplace. That’s why telecom companies need to implement better approaches to innovation. Learn about effective processes for identifying, developing, and bringing innovative services to market.
Abstract: As networks, devices, and media converge, telecom companies have increasingly complex catalogs of products and services on offer to customers who are, in turn, becoming more aware that they can switch to other providers. These companies need to find ways to effectively and consistently engage with customers to optimize the entire sales experience and capitalize on competing influences rather than losing out to them.
Abstract: SPECTRUM Human Resource Systems Corporation’s human resource information system (HRIS), iVantage 5.0, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 24-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.
Abstract: More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This state of the market report from TEC discusses the challenges that small to medium businesses (SMBs) face when recruiting, hiring, and managing staff. It also features information about the latest human resources information system (HRIS) offerings for the SMB market.
Abstract: Want to know more about distributed agile best practices for software development projects? Find out about the challenges and lessons learned from this implementation of distributed agile for teams distributed across US, Europe, and India. Discover how this large, globally distributed project for a large telecom vendor realized such benefits as better collaboration, higher quality product, and on-time delivery.
Abstract: Voice over Internet protocol (VoIP) technology has become a money-saving telecom option that brings the power of a computer to a user’s phone. VoIP devices, however, require more complicated configurations than the average network client. Indeed, without reliable and properly configured domain name system (DNS) and Dynamic Host Configuration Protocol (DHCP) services running on a network, VoIP services are impossible.
Abstract: Thanks to pressures in the telecom equipment manufacturing industry, application-ready platforms (ARPs) in Advanced Telecommunications Computing Architecture (ATCA) are increasingly indispensable. ARPs must provide standards-based platforms to support diverse sets of applications. The ATCA ARP provides such a platform, but in light of the ATCA specifications that define the basis for the platform, ARP implementations still present some interesting challenges.
Abstract: When telecom operators interconect to send or receive different types of traffic, call detail records (CDRs) are generated at both ends. These CDRs need to be reconciled periodically to find errors, if any. While there are industry standards for resolving these errors, comprehensive reconciliation solutions do exist that focus on the issue from a billing perspective.
Abstract: Early adopters of radio frequency identification (RFID) are beginning to look at enterprise scale solution design and integration are emerging as key focus areas. Infosys has designed an optimal RFID architecture strategy based on lessons learnt from early adopters and Infosys experience in providing real time control and data acquisition solutions in the telecom and process control industries.
Abstract: According to an announcement by International Business Machines on Thursday December 16, 1999, IBM is working with German telecommunications services company Deutsche Telekom to assemble the largest data warehouse in the world. When complete, the warehouse will contain up to 100 terabytes of customer and call records, to be used for Customer Relationship Management (CRM) applications.
Abstract: Even in challenging economic times, companies still need to use technology to communicate with customers, partners, suppliers, and employees. Cutting back on spending can have a negative effect in a long downturn. You’ll have fewer options when conditions improve—and a disadvantage compared to competitors that continue to invest. Learn about 10 steps you can take to maximize use of communications, while minimizing costs.
Abstract: The communications landscape has never been more complex nor offered so many choices and solutions as it does today. As more employees go mobile, companies need to be able to offer better communication capabilities to their people. The convergence of technologies involved, however, can cause service provider issues and create confusion for customers. To solve these issues, several questions need to be asked.
Abstract: As telecommunications networks grow in size and complexity, enterprises and service providers are faced with an increasing burden on operating expenses. In particular, the amount of power consumed and heat dissipated within even a single rack of communications servers is now a very real budget consideration. Clearly, lowering these numbers is the concern of all communication platform designers.
Abstract: A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes were risky. The provider needed a more cost-effective way to scale its operational support system (OSS) applications—without sacrificing dependability.
Abstract: Effective resource management not only impacts profitability, it generates loyalty that translates to competitive advantages in recruiting and retaining the best people. System inefficiencies, however, often make it difficult for businesses to find time to improve their resource management processes or upgrade their systems. Find out how these five steps can help your business in its resource management planning efforts.
Abstract: Enterprise resource planning (ERP) programs are core software used by companies to coordinate information in every area of business. ERP programs help to manage company-wide business processes, using a common database and shared management reporting tools (source: "Enterprise Resource Planning [ERP]", by Bret Wagner & Ellen Monk).