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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 telecommunication company q


The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

telecommunication company q  developed by the International Telecommunication Union (ITU, formerly the CCITT) to standardize encoding of digital speech. In the PSTN, the G.711 standard is used worldwide. More information about encoding standards is available at the ITU Web site at http://www.itu.int/ . Voice Compression Techniques Different encoding mechanisms use different levels of compression. Although G.711 encoding is widely used, it typically generates a 64Kbps voice stream in each direction (that is, 128Kbps in total for a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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World Class Quality, Productivity, and Service at Perryman Company


In order to fully leverage its world-class manufacturing facilities, Perryman Company, a global leader in specialty titanium products, foresaw the need for a comprehensive information system that would integrate its internal processes—and one that would also support continued growth. One year after going live with its new system, Perryman has seen many important benefits, including improved visibility of costs.

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Case Study: Haynes Wire Company


Haynes Wire Company produces wire for structural and welding applications as well as medical. The company’s existing homegrown system was increasingly unable to manage and provide access to the information needed to operate the growing business, such as per-order costs. Find out how an enterprise resource planning (ERP) system helped by enhancing knowledge of costs, with increased control, visibility, and profitability.

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Retalix POS Software Company Sold to NCR


US-based retail hardware and software giant NCR has agreed to pay approximately $650 million to acquire Retalix, a retail technology company. NCR management is using many elliptical phrases about “strengthening strategy,” “commitment to delivering solutions,” and “improving business processes and enabling experiences,” but there were no clearly stated reasons for the deal. No

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Sterling Commerce, an AT&T company


Sterling Commerce, a subsidiary of AT&T, Inc. (NYSE:T) is a provider of business-to-business (B2B) commerce solutions, with more than 29,000 companies using Sterling Commerce Solutions worldwide. The company’s software and services aim at improving current processes or deploying new business processes through integration efforts between applications, external partner systems, and people. With almost thirty years of experience serving tens of thousands of customers in a range of industries, Sterling Commerce is a top 25 software company. The vendor is headquartered in Columbus, Ohio (US).

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BatchMaster Gives Dessert Company a Distinct Advantage


Desserts of Distinction was using too many ingredients to take care of its key business activities. Storing recipes, controlling inventory, and tracking orders required various accounting software applications, spreadsheets, and databases. As a result, simple processes were time-consuming and manually intensive. Find out how BatchMaster addressed a number of needs, including inventory accuracy and traceability.

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Thermoforming Company Starts ERP/MES Project with IQMS


C.W. Thomas, Philadelphia-based manufacturer of vacuum/pressure formed products, and IQMS, vendor of enterprise resource planning (ERP) and manufacturing execution system (MES) software, announced today that they have signed an agreement to implement several IQMS solutions: ERP software EnterpriseIQ and MES offerings that include, among other things, the shop floor control solution ShopData and

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Publishing Company Improves Team Efficiency, Recovers Lost Revenue, and Builds Clients’ Market Share


Founded in 1989 in Richmond Hill, Ontario (Canada), Kenilworth Publishing is a full-service media company that publishes consumer and business-to-business print magazines in diverse sectors. In 1993, Kenilworth executives decided that to continue to strengthen clients’ profiles within their respective industries, they needed to implement one of the two customer relationship management (CRM) solutions on their shortlist.

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Case Study: Multifaceted Company Upgrades ERP Application


In times like these, when IT spending is increasingly subject to cutbacks, finding out how to get "more for less" is as crucial to a company’s IT department as making sure that applications run smoothly. In Rome, Italy, Gruppo Tosinvest managed to prove that this challenge—which keeps legions of IT managers awake at night—can be solved.

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Brookshire Grocery Company: Automating and Integrating HR Processes


Headquartered in Tyler, Texas (US), retailer Brookshire Grocery Company implemented a human capital management (HCM) solution to integrate and automate its operational human resources (HR) processes. Now the company can process payroll and benefits more efficiently, work more productively, operate its business more proactively, and increase benefits options for its partners (employees). Find out how.

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Leveraging CRM for Midsize Company Growth


Customer relationship management (CRM) strategies, principles, and technologies play a pivotal role in helping organizations grow from small, entrepreneurial companies with ad-hoc processes, into several hundred million dollar powerhouses. This document covers the basics, providing some helpful guidelines, and providing a rough, general framework for you to begin your initiative.

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