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International Data Corporation (IDC) is a global provider of market intelligence, advisory services, and events for the information technology
for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. IDC is a subsidiary of International Data Group (IDG), a technology media, research, and events company.
CC&B for the Telecommunications Industry RFI/RFP Template
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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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The constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product portfolios, you should ensure your
constant launch of new telecommunications products creates stiff competition, and to manage increasingly complex product portfolios, you should ensure your processes are optimized, your data is accurate, and your solutions are integrated. The first business area you should focus on is order management. Find out how you can better address the challenges of the order-to-cash cycle, decomposition, provisioning, and more.
The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure
Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually
in the Enterprise Network Telecommunications Infrastructure Demarc Extension Nationwide was developed by Concert Technologies to address the deregulation and associated FCC regulation that every circuit installed must have a demarc extension due to the separation required between the access provider's network and the premise at which the circuit is delivered. Source: Demarc Extension Nationwide Resources Related to The Demarc Extension and Its Role in the Enterprise Network Telecommunications
Yellowfin has been delivering business intelligence (BI) solutions focusing on data management and collaboration since 2003. Yellowfin's global client base
legal, manufacturing, information technology, telecommunications, logistics, education, government, finance, and insurance. Yellowfin has offices in Melbourne (Australia); Austin, Texas (US); Tokyo (Japan); Pasig City (Philippines); and Porto Alegre (Brazil).
Comarch is a software house and IT services company that specializes in innovative IT solutions for the telecommunications and financial services industries,
IT solutions for the telecommunications and financial services industries, government, large enterprise, and small and medium business. Our products and solutions cover billing, network management, enterprise resource planning (ERP) systems, IT security, customer relationship management (CRM) and loyalty management, electronic data interchange (EDI), sales support, electronic communication, and business intelligence.
SAS and Action-Oriented Business Processes: Alliances, Partnerships, and Acquisitions
Combining deep analytics with BI solution functionality, expanding in certain verticals, and by acquiring several well thought out companies, have been key for
in Austria, whereas SAS Telecommunications Intelligence Solutions are used by many of the world's leading carriers to drive their broader BI efforts. Customers range from Hutchinson 3G in Austria to MTS in Russia and Omnitel in Lithuania. In addition to helping identify customer, product, channel, and tariff profitability, the enhanced SAS Telecommunications Intelligence Solution also includes the following capabilities: Customizable telecommunications-specific analytic and reporting components for
Analyst and consultancy firm Ovum has offices around the world. Founded in 1985, the company specializes in IT and telecommunications.
specializes in IT and telecommunications.
Management for Next-generation Multi-service System Networks
The history of telecommunications management is rife with examples of good technology failing to meet business requirements. Historically, while business has
Networks The history of telecommunications management is rife with examples of good technology failing to meet business requirements. Historically, while business has needed management of service definitions, technology has focused on element management, leaving a gap between what is desired and what is possible. If operational expenses are to be lowered, this gap must be closed.
Maximizing Performance of ATCA in Application-ready Platforms
Thanks to pressures in the telecom equipment manufacturing industry, application-ready platforms (ARPs) in Advanced Telecommunications Computing Architecture
platforms (ARPs) in Advanced Telecommunications Computing Architecture (ATCA) are increasingly indispensable. ARPs must provide standards-based platforms to support diverse sets of applications. The ATCA ARP provides such a platform, but in light of the ATCA specifications that define the basis for the platform, ARP implementations still present some interesting challenges.
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service
Customer relationship management (CRM) issues can often be traced to ineffective processes involving human communication. But you can overcome the limitations
excuse! For this European telecommunications operator, the key issue driving sales strategy in business-to-business markets was commoditization. The CEO asked his VP of sales exactly why revenue targets weren't being met. Was pricing the key factor - or were results tied to the motivation of individual sales staff? Were outcomes related to deteriorating customer service levels? Since data entry into the customer relationship management (CRM) application was at least two weeks late - and customer
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own
(CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself
EAI Vendor Active Software Activates Transactions
Active Software, Inc., a provider of enterprise application integration software products, today announced the ActiveWorks™ Application Transaction Coordinator
customer sites within the telecommunications, financial services, and high technology industries where transaction integrity is a critical issue. As a leading provider of Internet-based procurement systems, we have to be able to process hundreds of thousands of transactions very quickly while simultaneously ensuring that all transactions complete successfully across multiple application systems, said Rusty Frantz, vice president, engineering, Outpurchase.com. Active Software's ATC guarantees that no
How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the
decision making in the telecommunications industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a telecommunications organization.
Billing Platform offers a cloud billing platform that specializes in high-volume, integrated billing solutions for customers of all sizes in industries such as
in industries such as telecommunications, VoIP, and satellite.
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure
Telecom Industry A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes were risky. The provider needed a more cost-effective way to scale its operational support system (OSS) applications—without sacrificing dependability.
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