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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 telecommunications companies 2011


PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

telecommunications companies 2011  insurance, health care, and telecommunications and media have traditionally made up the majority of our clients, but we have seen growth and opportunity in the areas of life sciences, travel and hospitality, oil & gas, retail, manufacturing/warranty management, and other industries in recent years.  PJ: Your CEO talks about your “unified” solutions vs. competitors’ “integrated” solutions? Can you please explain the difference between the two? KA: We believe that a truly unified offering

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Documents related to » telecommunications companies 2011

Has KANA Gotten Its Mojo Back? - Part 2


Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service excellence. The article then introduced KANA Software, a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being

telecommunications companies 2011  RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader in Read More

One Vendor’s Mission to Make Service Businesses Click - Part 3


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as mobile computing solutions

telecommunications companies 2011  been the utility and telecommunications markets. The vendor takes great pride in the fact that its products were used to schedule the telecommunication technicians at one of the greatest spectacles in 2008, the Beijing Olympic Games . The utility market, which has benefited from deregulation and modernization trends, has been a significant market in recent years. There are typically large field forces with complex scheduling and mobility requirements in utilities’ environments. ClickSoftware’s market Read More

Appian: Pushing the BPM Envelope—Part Two


To further discuss the issues brought up in last week’s post on business process management (BPM) provider Appian, TEC's P.J. Jakovljevic recently spoke to the company's VP of product marketing Malcolm Ross.

telecommunications companies 2011  such as insurance, manufacturing, telecommunications, and healthcare. In the past 18 months, Appian has seen success in many markets that are relatively new to BPM, such as retail (customers like Amazon, Oakley, Nike, Punch Taverns), life sciences/pharmaceuticals (four of the world’s top five pharma companies are Appian customers—Johnson & Johnson, Sanofi, Merck, Novartis), transportation (Appian customers like Dallas/Fort Worth Airport, Melbourne Airport and UPS), and energy/utilities (Appian Read More

Meet the New (Revolutionized) Progress Software


According to TEC principal analyst P.J. Jakovljevic, some solid, growing, and profitable software companies never get the respect they deserve. Progress Software is one such company. Its OpenEdge platform is now fully enabled for business process management and for the cloud, and it has a winning team of acquisitions. Has Progress finally found the right balance of revenue streams and diversification to be more than the sum of its parts?

telecommunications companies 2011  Stability solution accelerator for telecommunications service providers will be retrofitted as the next SCM accelerator for field service management of service level agreements (SLAs). Progress RPM: A Prospective Championship Line-up? Now that RPM has been in the market for more than a year, is it viewed as a real solution, or do folks still see the individual constituent product lines—Sonic, Apama, Actional, Savvion (SAAS)—as more relevant? Certainly, Savvion BPM and Apama CEP together are the key Read More

Mobile Learning: Moving Companies Forward


This report delves into the ways top businesses use mobile devices in the learning space and how implementing mobile leads to higher revenue, increased productivity, and deeper bench strength.

telecommunications companies 2011  Learning: Moving Companies Forward This report delves into the ways top businesses use mobile devices in the learning space and how implementing mobile leads to higher revenue, increased productivity, and deeper bench strength. Read More

Year in Review: Top Enterprise Software News and Trends for 2011


With 2011 just about under wraps, we asked our experts to weigh in on this year’s trends and enterprise software news-makers. Read this article to get their takes on 2011's biggest stories in the enterprise software industry, the year's hottest trends, and more. Log in to read now.

telecommunications companies 2011  in Review: Top Enterprise Software News and Trends for 2011 With 2011 just about under wraps, we asked our analysts to weigh in on this year’s trends and enterprise software news-makers. Jorge García, BI Research Analyst Three business intelligence (BI) terms kept making the headlines in 2011: 1.  Big data : Everyone is jumping on the big data wagon— Oracle and Microsoft with their Hadoop appliances; Teradata ’s acquisition of Aster Data ; HP ’s purchase of Vertica , IBM ’s  acquisition Read More

2011 Buyer's Guide to Accounting and Financial Software


Learn more about theadvantages of the new generation of finance and accounting systems in The 2011 Buyer's Guide to Accounting and Financial Software...

telecommunications companies 2011  2011 buyer guide accounting financial software,buyer,guide,accounting,financial,software,buyer guide accounting financial software,2011 guide accounting financial software,2011 buyer accounting financial software,2011 buyer guide financial software. Read More

Using BI and BPM to Address the Information Challenges of Midsize Companies


Business intelligence (BI) and business performance management (BPM) are two disciplines that become critical as companies progress through the midsize stage. BI and BPM provide key capabilities that every midsize company should have, to answer fundamental questions about performance, now and in the future. Learn how your operations are affected by specific challenges—and how a BI/BPM solution can help address them.

telecommunications companies 2011  BI and BPM to Address the Information Challenges of Midsize Companies TEC's solutions, which include research comparison reports selection tools consulting services are driven by its powerful analysis engine, eBestMatch. Source: Technology Evaluation Centers Resources Related to Using BI and BPM to Address the Information Challenges of Midsize Companies : Business Intelligence (BI) (Wikipedia) Business Process Management (BPM) (Wikipedia) Using BI and BPM to Address the Information Challenges of Mid Read More

2011 Trends Report: Enterprise Resource Planning (ERP)


Find out in guide to quickly fill you in on the 2011 Trends Report: Enterprise Resource Planning .

telecommunications companies 2011  2011 trends report enterprise resource planning erp,trends,report,enterprise,resource,planning,erp,trends report enterprise resource planning erp,2011 report enterprise resource planning erp,2011 trends enterprise resource planning erp,2011 trends report resource planning erp. Read More

SAP Industry Solutions for Mid-market Companies


For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions.

telecommunications companies 2011  Industry Solutions for Mid-market Companies Introduction For well over a decade, SAP AG (NYSE: SAP) has been offering market-leading enterprise applications software tailored to specific industries, starting with the oil and gas and the utilities industries (the original SAP industries). Other industries, such as media, insurance, chemicals, banking, and the public sectors have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions for midsized Read More

2011 ERP Buyer's Guide for Medium and Large Manufacturers


2011 ERP Buyer's Guide for Medium and Large Manufacturers Your PDF copy of TEC's new ERP Buyer's Guide for Medium and Large Manufacturers is now av...

telecommunications companies 2011  2011 erp buyer guide medium large manufacturers,erp,buyer,guide,medium,large,manufacturers,erp buyer guide medium large manufacturers,2011 buyer guide medium large manufacturers,2011 erp guide medium large manufacturers,2011 erp buyer medium large manufacturers. Read More

Top Software for Financial Services Companies


For your own customized comparison reports, select a category below:ERP for Financial Services. Accounting Software Systems.

telecommunications companies 2011  Software for Financial Services Companies Comparing software solutions for financial services companies can be difficult and time-consuming—but at TEC we make it quick and easy In just seconds, you can get free side-by-side software comparison reports. Choose from all the leading vendors—including Microsoft, SAP, Oracle, UNIT4, Sage, IBM, MicroStrategy, Infor, Epicor, META4, NuView, NOW Solutions, Cézanne Software, PRELYTIS, QlikTech International, TARGIT, Cougar Mountain Software—and many more. Read More

Business Intelligence: A Guide for Midsize Companies


Business intelligence (BI) is not a new concept. What’s new is that BI tools are now accessible for midsize companies. Managers can use BI to analyze complex information to support their decision-making processes, combining data from a variety of sources to get an integrated, 360-degree view of the company. Find out how to select the right BI software, the right vendor, and the right approach to implementing BI.

telecommunications companies 2011  Intelligence: A Guide for Midsize Companies Business Intelligence: A Guide for Midsize Companies If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Founded in 1972, SAP has a rich history of innovation and growth as a true industry leader. SAP currently has sales and development locations in more than 50 countries worldwide and is listed on several exchanges, including the Frankfurt Stock Exchange and NYSE under the symbol SAP. Read More