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PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

telecommunications companies jobs  insurance, health care, and telecommunications and media have traditionally made up the majority of our clients, but we have seen growth and opportunity in the areas of life sciences, travel and hospitality, oil & gas, retail, manufacturing/warranty management, and other industries in recent years.  PJ: Your CEO talks about your “unified” solutions vs. competitors’ “integrated” solutions? Can you please explain the difference between the two? KA: We believe that a truly unified offering Read More
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » telecommunications companies jobs


How to Use Technology to Redefine Today’s Economy
Daniel Burrus examines how using technology can not only help organizations lower costs and become more efficient, but also redefine today’s economy. Learn the

telecommunications companies jobs  the iPhone, which is telecommunications. Now they’re doing it again with the iPad, which will launch another revolution as they redefine e-book readers and media players. Like Amazon.com, Apple has redefined themselves as well as their industry. So when it comes to your company and your industry, ask yourself some key questions, such as: • What is growing and what is shrinking? • Where is the direction of the future going based on technology? (For example, getting more energy efficient and going Read More
Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

telecommunications companies jobs  during repair work at telecommunications and utilities construction and infrastructure sites. Accordingly, a field service person or a crew is assigned to a job that needs to be delivered within a certain time window within a day, e.g., from 10 to 11:30 in the morning (and the customer needs to be home then). On the other hand, an in-house service person is assigned to a daily shift, e.g. from 8 am to 4 pm, and needs to deliver jobs as they arrive at his/her desk/station during the shift (although some Read More
Social Learning for Field Service Employees
Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these

telecommunications companies jobs  mass. For example, in telecommunications some customer-facing field technicians may face different challenges depending on the type of customer or sector they serve (B2B or B2C, for example). Training materials should reflect the type of activities and the particularities of the customers faced by each technician. Incorporation of social wisdom —Being an important consequence of social technology, social wisdom often consists of work-arounds, temporary fixes, or improvements to best practices and Read More
Navigating Between Service Management Scylla & Charybdis - Part 3
Part 1 of this series analyzed the phenomenon of the service economy or the increasing importance of the service sector in industrialized economies. Especially

telecommunications companies jobs  customer choice. In the telecommunications industry for example, if customers do not like their package or the service they’re receiving, they are usually free to switch to a new supplier without question. Gone are the days when the customer had no choice and was tied to just one supplier. Today’s customers have much freedom when deciding on their supplier of telecommunications, electricity, mobile, broadband, and cable or satellite services. Scheduled appointments. As analyzed in Part 1 , today’s Read More
Achieving Business Intelligence in Midsize Companies
Most companies have an incredible amount of data living in transaction-based, distributed systems and databases. But these databases are often not designed to

telecommunications companies jobs  Business Intelligence in Midsize Companies Most companies have an incredible amount of data living in transaction-based, distributed systems and databases. But these databases are often not designed to communicate with one another, allow users to explore data in unusual ways, or quickly provide high-level summaries of data. Learn how business intelligence (BI) systems can provide these and other benefits, and how to implement BI in your organization. Read More
Next-generation Data Protection for Midsized Companies
Just because your company isn’t a major corporation with hundreds of offices and thousands of employees doesn’t mean you’re not under the same pressures to

telecommunications companies jobs  generation Data Protection for Midsized Companies Just because your company isn’t a major corporation with hundreds of offices and thousands of employees doesn’t mean you’re not under the same pressures to maintain access to critical information. But buying the same solutions as the major players in your industry can be expensive and unnecessary. Learn about next-generation data protection and recovery options specifically for small and midsized businesses (SMBs). Read More
abas Distribution for Trade and Service Companies


telecommunications companies jobs  Distribution for Trade and Service Companies Read More
abas ERP in Machine and Plant Engineering Companies


telecommunications companies jobs  ERP in Machine and Plant Engineering Companies Read More
Business Benefits of CRM in the Cloud for Midsize Companies
Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business

telecommunications companies jobs  Benefits of CRM in the Cloud for Midsize Companies Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations. Read More
SAP Industry Solutions for Mid-market Companies
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media, insurance, chemicals, banking, and

telecommunications companies jobs  Industry Solutions for Mid-market Companies Introduction For well over a decade, SAP AG (NYSE: SAP) has been offering market-leading enterprise applications software tailored to specific industries, starting with the oil and gas and the utilities industries (the original SAP industries). Other industries, such as media, insurance, chemicals, banking, and the public sectors have followed, highlighting SAP's lesser-known side as a market-oriented provider of industry-tailored solutions for midsized Read More
Three Steps to Strategic Planning Excellence in Wholesale Distribution Companies
A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best

telecommunications companies jobs  Steps to Strategic Planning Excellence in Wholesale Distribution Companies A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best investments needed now to create profitable growth in the future. If you fail to make the right commitments at the right time, you will miss opportunities and increase your risk. This paper outlines a set of core analytics customized for wholesaler distributors. Read More
A Quality and Compliance Training Road Map for Emerging FDA-regulated Companies
A Quality and Compliance Training Road Map for Emerging FDA-Regulated CompaniesEmerging life science companies face the same compliance and regulatory

telecommunications companies jobs  Quality and Compliance Training Road Map for Emerging FDA-regulated Companies A Quality and Compliance Training Road Map for Emerging FDA-Regulated Companies Emerging life science companies face the same compliance and regulatory pressures as larger ones. Companies that outsource sales and operational functions need to disseminate training on key policies, procedures, and regulations to a wide audience—without the benefit of a dedicated training team. These companies demand solutions that automate the Read More
Overcome the Four IT Inhibitors to BI Success in Midsize Companies
Midsize companies may move so fast that they jeopardize the creation of reliable business performance metrics. Without a trusted set of business information and

telecommunications companies jobs  the Four IT Inhibitors to BI Success in Midsize Companies Midsize companies may move so fast that they jeopardize the creation of reliable business performance metrics. Without a trusted set of business information and sound analytic processes, a midsize company cannot make informed business decisions, or take the actions required for successful business outcomes. Learn how your midsize company can overcome the four inhibitors to reliable business intelligence (BI). Read More
Open letter to companies planning on using Social CRM
If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers

telecommunications companies jobs  letter to companies planning on using Social CRM If you have decided to use social customer relationship management (SCRM) to sell your products or services, you should be ready to adapt to what your customers consider SCRM to be, not vice versa. As I mentioned in my post Social CRM is Dead, Long Live Social Media Flavored CRM , I see the “social” in SCRM as being related to human welfare and not only to social media. Therefore, SCRM should not only allow me to use social media when interacting Read More

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