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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 telecommunications companies on facebook


Human Capital Supply Chains: Book Review
“Goods are uniform and people are unique.” Too obvious? Maybe, but with the success that supply chain management (SCM) has brought to manufacturers, it’s time

telecommunications companies on facebook  management (TQM) techniques to telecommunications processes for several Global 1000 companies. As co-author of Human Capital Supply Chains , Sara lends her knowledge of human capital procurement, staffing vendor management, and staffing software trends. The value of this book is exemplified by the authors’ discussion of vendor management systems (VMSs) and their potential cost-savings implications, providing much insight based on their years of experience. They have certainly put their knowledge to

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Documents related to » telecommunications companies on facebook

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

telecommunications companies on facebook  consumer (B2C)  companies in telecommunications, banking, retail, healthcare, travel, and hospitality sectors in North America, EMEA, Asia-Pacific (APAC). Amid its 600 customers, via its Lagan acquisition, the vendor also has a large install base with over 200 customers in local, state, and federal government agencies. Many of KANA’s customers have reported double-digit increases in customer satisfaction, increased revenue growth, and concurrent decreases in contact center costs. KANA is based in Read More

Reconnecting with Cincom Systems


Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic discovers that Cincom Acquire isn't the old-school client-server sales product configurator he thought it was. Since about 2005, Cincom Acquire has been Web-enabled and functionally expanded to instill knowledge into sales processes (not only into engineering processes).

telecommunications companies on facebook  of industries including manufacturing, telecommunications, finance, transportation, and many other industries with a need for productivity, flexibility, scalability, and powerful tools for business growth. Cincom Smalltalk is one of Cincom's top two products, with consistent and growing revenue each year, with agreements in place with IBM and other leading technology companies. Fiscal year 2010 was one of Cincom's best years with Smalltalk, and with the division's great product offerings and talented Read More

PegaWorld 2011 Revisited


How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering software that users could change relatively easily. TEC Principal Analyst P.J. Jakovljevic takes a close look at Pega BPM and how this customer-centric software with its unique approach to process execution and modeling has contributed to Pegasystems’ success.

telecommunications companies on facebook  insurance, health care, and telecommunications and media have traditionally made up the majority of our clients, but we have seen growth and opportunity in the areas of life sciences, travel and hospitality, oil & gas, retail, manufacturing/warranty management, and other industries in recent years.  PJ: Your CEO talks about your “unified” solutions vs. competitors’ “integrated” solutions? Can you please explain the difference between the two? KA: We believe that a truly unified offering Read More

CRM and BPM: “We Goes Together Like Peas and Carrots”


In 2009, I attended two Gartner Summit events: the Gartner Business Process Management (BPM) Summit in March in San Diego; and Gartner Customer Relationship Management (CRM) Summit in September in Scottsdale. I not only saw a number of same vendors at both events, but both events also had many similar themes, such as customer service, workflow automation, business processes

telecommunications companies on facebook  via its separate departments. Telecommunications are a good example in this regard, where the processes are built around activities and issues such as billing, fraud detection , and equipment management, and these companies are pondering how better to organize around bringing aboard a new customer. Consider, for example, the process of signing up for a digital subscriber line (DSL)  service. The customer calls into the contact center, which confirms the customer order, thereby touching the provisioning Read More

On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation


Discover a framework for crafting a software-as-a-service (SaaS) strategy in your company. Examine key concerns such as data integrity, maintaining compliance, and ensuring proper process management, as well as approaches to help maximize your return on investment (ROI). A SaaS solution for your enterprise resource planning (ERP) or accounting system might be your ticket to improved business and application performance.

telecommunications companies on facebook  demand ERP in the Enterprise: A Practical CIO Guide to Implementation NetSuite is the #1 on-demand Accounting / ERP software application. NetSuite is also the first and only on-demand Accounting / ERP solution that supports all your back-office operations. Source: NetSuite Resources Related to On-demand ERP in the Enterprise: A Practical CIO Guide to Implementation : Enterprise Resource Planning (ERP) (Wikipedia) Software as a Service (SaaS) (Wikipedia) On-demand ERP in the Enterprise: A Practical CIO Read More

Welding Different Companies into a Business Powerhouse


Microsoft recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, a common issue was growth via mergers and acquisitions (M&A). Find out about the pain points, and how Microsoft Dynamics can help support growth via M&A to drive business success.

telecommunications companies on facebook  Different Companies into a Business Powerhouse Microsoft recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, a common issue was growth via mergers and acquisitions (M&A). Find out about the pain points, and how Microsoft Dynamics can help support growth via M&A to drive business success. Read More

IBM Cognos Express: Essential BI and Planning for Midsize Companies


To be agile, managers and business users at midsize companies need timely and accurate information that can drive strategic business decisions. Business intelligence (BI) and planning applications provide this information by increasing visibility into key metrics and improving business processes and decision-making. This datasheet outlines some of the functionality of the IBM Cognos Express BI and planning solution.

telecommunications companies on facebook  Cognos Express: Essential BI and Planning for Midsize Companies To be agile, managers and business users at midsize companies need timely and accurate information that can drive strategic business decisions. Business intelligence (BI) and planning applications provide this information by increasing visibility into key metrics and improving business processes and decision-making. This datasheet outlines some of the functionality of the IBM Cognos Express BI and planning solution. Read More

Focus on Process to Reduce Your Recruiting Costs


Need to reduce recruiting costs in your organization? This executive brief provides several ideas on how to reduce those costs while still driving exceptional business by employing creative recruiting strategies and combining them with the right technology.

telecommunications companies on facebook  talent, talent management, hiring, Oracle HCM, HCM Oracle, talent Oracle, Oracle talent, recruiting, recruitment, Oracle, staffing, recuiting costs, recruitment costs, recruitment strategies, e-recruiting Read More

The Critical Path to Competitive Differentiation for Growing Companies


Today, companies of all sizes are using insight gained from business intelligence and analytics tools to...

telecommunications companies on facebook  Critical Path to Competitive Differentiation for Growing Companies The Critical Path to Competitive Differentiation for Growing Companies Can small and midsized companies develop the kind of business insight that has traditionally profited only large corporations? The answer is yes. Today, companies of all sizes are using insight gained from business intelligence (BI) and analytics tools to improve customer service create new products and services optimize logistics and inventory management launch Read More

Reporting for Midsize Companies


Reporting is a valuable tool that can help you understand your company’s performance. The right reporting tool is simply the one that lets you work with information the way you want to, and gives you confidence that the information is relevant and accurate. Find out how a single reporting application can reduce the complexity of the reporting environment for IT, while delivering more benefits for your users.

telecommunications companies on facebook  for Midsize Companies Reporting is a valuable tool that can help you understand your company’s performance. The right reporting tool is simply the one that lets you work with information the way you want to, and gives you confidence that the information is relevant and accurate. Find out how a single reporting application can reduce the complexity of the reporting environment for IT, while delivering more benefits for your users. Read More

Davidson Companies


Davidson Companies is a leading regional financial services holding company in northwestern United States composed of five subsidiaries and 1,200 employees. The company’s back-office infrastructure could no longer support the timely and efficient administrative and financial reporting across all business units. Find out how TEC’s approach to software selection helped Davidson choose a fully integrated system in just 6 months.

telecommunications companies on facebook  Companies Davidson Companies is a leading regional financial services holding company in northwestern United States composed of five subsidiaries and 1,200 employees. The company’s back-office infrastructure could no longer support the timely and efficient administrative and financial reporting across all business units. Find out how TEC’s approach to software selection helped Davidson choose a fully integrated system in just 6 months. Read More

Capitalizing on Change


Change management is an inherent part of software implementation. Ideally, you want new business processes and the software to support them. However, companies still often compromise, due to their implementation approach and technology limitations—resulting in needless expense. There is a more rapid approach to implementation and change management, with reduced risk, greater value, and lower total cost of ownership (TCO).

telecommunications companies on facebook  on Change Change management is an inherent part of software implementation. Ideally, you want new business processes and the software to support them. However, companies still often compromise, due to their implementation approach and technology limitations—resulting in needless expense. There is a more rapid approach to implementation and change management, with reduced risk, greater value, and lower total cost of ownership (TCO). Read More

Managing On-demand Package Implementations


Why choose on-demand when there are so many integrated software solutions on the market? Because on-demand packages provide a number of benefits that can help IT focus on innovation and creating true business value, rather than dealing with network headaches. But along with the benefits there are a number of challenges. Read more about these challenges and how you can manage your on-demand implementation project.

telecommunications companies on facebook   Read More