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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

telecommunications companies ottawa  administer. The abstraction of telecommunications services (handling touchtones, playing prompts and listening for speech) has largely shielded application-level software from these complexities. With advances in the density of these boards and higher powered servers, the need to manage a multiserver configuration has been reduced for many companies. VSS solutions also adopted standard, off-the- shelf operating systems such as Windows, Unix/Solaris and Linux, further aligning with the standard stack that Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » telecommunications companies ottawa


Early Adoption of Windows Vista Yields Strong Return for Midsize Companies
IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility. But

telecommunications companies ottawa  Adoption of Windows Vista Yields Strong Return for Midsize Companies IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility. But midsize companies often worry about tight IT budgets and few IT resources. Deploying the Windows Vista operating system can help. Find out what 73 midsize companies have to say about how Windows Vista has offered not only cost savings, but security benefits and more. Read More...
Davidson Companies
Davidson Companies is a leading regional financial services holding company in northwestern United States composed of five subsidiaries and 1,200 employees. The

telecommunications companies ottawa  Companies Davidson Companies is a leading regional financial services holding company in northwestern United States composed of five subsidiaries and 1,200 employees. The company’s back-office infrastructure could no longer support the timely and efficient administrative and financial reporting across all business units. Find out how TEC’s approach to software selection helped Davidson choose a fully integrated system in just 6 months. Read More...
The Ken Blanchard Companies
Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership

telecommunications companies ottawa  Ken Blanchard Companies Founded in 1979, the Ken Blanchard Companies developed leadership training system Situation Leadership II. Other focuses include organizational leadership consulting, leadership skill training, coaching, and executive development. Read More...
BWI Companies Selects VAI’s S2K ERP
BWI, a Texas-based wholesale distributor of lawn and garden products, selects VAI's S2K ERP system to enhance collaboration within its distributed sales force

telecommunications companies ottawa  Companies Selects VAI’s S2K ERP BWI Companies selects VAI ’s S2K Enterprise software to improve distribution processes, increase productivity, and gain valuable insights from its customer and product data.   BWI, a Texas-based wholesale distributor of lawn and garden products with numerous locations servicing a diversified customer base in 15 states, sought a solution to automate and integrate its core business functions. It also looked to eliminate manual processes associated with building Read More...
TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software
Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare

telecommunications companies ottawa  Launches Center To Help Companies Evaluate and Select Point of Sale Software TEC Launches Center To Help Companies Evaluate and Select Point of Sale Software Enterprise software analyst firm Technology Evaluation Centers (TEC) recently launched its Point of Sale Systems Evaluation Center, to help companies compare the most qualified POS systems based on their own, unique business needs. Leading industry analyst research predicts that IT spending in retail will increase from $109 billion in 2003 to $136 Read More...
How Can Fashion Companies Benefit from Lean Supply Chains?
Fashion companies need to respond quickly and strategically to major changes occurring in today’s global supply chains.Implementing a lean supply chain

telecommunications companies ottawa  Can Fashion Companies Benefit from Lean Supply Chains? Fashion companies need to respond quickly and strategically to major changes occurring in today’s global supply chains. Implementing a lean supply chain management strategy can enable cost savings and more efficient operations by realigning process according to a demand-driven model. Lean supply chain management uses Web-based technologies to create and maintain dynamic supplier networks. Such networks are able to deliver the highest customer Read More...
Using ERP to Deliver Ecommerce for Engineer to Order Companies
Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase

telecommunications companies ottawa  ERP to Deliver Ecommerce for Engineer to Order Companies Engineer-to-order (ETO) companies can use enterprise software to implement eCommerce strategies in order to improve customer service, reduce waste, and increase profits. This white paper outlines the ways that enterprise resource planning (ERP) software can facilitate ETO eCommerce by opening portals to suppliers, project collaborators, and customers. Realize the benefits of eCommerce in the ETO setting with ERP software. Read More...
Why Midsize Companies Need Business Intelligence
Find out how midsized companies are tapping into the power of BI to capitalize on their best business performers by downloading the white paper why...

telecommunications companies ottawa  Midsize Companies Need Business Intelligence Cutting costs in order to survive in this uncertain market is not enough. That's why many midsized companies like yours are turning to their secret weapon for help—business intelligence (BI). In fact, without BI, you are more likely to go over budget, miss important deadlines, and commit investment and resources to one department at the expense of your overall business. Only when you grasp and understand the big picture of your business operations, can you Read More...
Three Steps to Strategic Planning Excellence in Wholesale Distribution Companies
A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best

telecommunications companies ottawa  Steps to Strategic Planning Excellence in Wholesale Distribution Companies A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution executives have to select the best investments needed now to create profitable growth in the future. If you fail to make the right commitments at the right time, you will miss opportunities and increase your risk. This paper outlines a set of core analytics customized for wholesaler distributors. Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

telecommunications companies ottawa  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More...
abas ERP in Machine and Plant Engineering Companies


telecommunications companies ottawa  ERP in Machine and Plant Engineering Companies Read More...
Four Key Questions: Ensuring Continual IT Innovation at CPG Companies
For many consumer packaged goods (CPG) companies, the environment is too complex to implement a new business process without upgrading the IT systems that

telecommunications companies ottawa  Key Questions: Ensuring Continual IT Innovation at CPG Companies For many consumer packaged goods (CPG) companies, the environment is too complex to implement a new business process without upgrading the IT systems that support that process. Taking a consumer approach to upgrading can help. You need to seek out solutions that fit your CPG environment, can keep up with continual innovation, and more. But you always need to be thinking ahead. Learn more about developing an IT roadmap. Read More...
Debunking the Top Three Myths of Business Intelligence for Midsize Companies
There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize

telecommunications companies ottawa  the Top Three Myths of Business Intelligence for Midsize Companies There is a belief that midsize companies simply can’t afford, can’t handle, or can’t appreciate business intelligence (BI)—but that’s simply not true. Midsize companies can and do benefit from a variety of tools built specifically for the midsize market that are often easier, less expensive, and faster to adopt and use than the ones designed for giant enterprises. Learn the truth behind the top three myths about BI. BEGIN Read More...

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