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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Appian: Pushing the BPM Envelope—Part Two
To further discuss the issues brought up in last week’s post on business process management (BPM) provider Appian, TEC's P.J. Jakovljevic recently spoke to the

telecommunications companies reading  such as insurance, manufacturing, telecommunications, and healthcare. In the past 18 months, Appian has seen success in many markets that are relatively new to BPM, such as retail (customers like Amazon, Oakley, Nike, Punch Taverns), life sciences/pharmaceuticals (four of the world’s top five pharma companies are Appian customers—Johnson & Johnson, Sanofi, Merck, Novartis), transportation (Appian customers like Dallas/Fort Worth Airport, Melbourne Airport and UPS), and energy/utilities (Appian

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Outsourcing 101 - A Primer Part Two: Outsourcing Categories


Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: application software, information technology infrastructure, business process outsourcing (BPO), and manufacturing.

telecommunications companies reading  software components: Data communications Telecommunications Internal network Internet connections Firewalls VPNs Mainframe computers Servers Desktop PCs Laptops Handheld devices Printers Phones Operating systems and desktop software E-mail A company will typically look to outsource its I.T. infrastructure in order to obtain a more predictable cost structure, while receiving a well-supported and highly reliable system, with very high system uptime, and rapid response to problems. The following activities Read More

Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System


The days of telephone switchboard operators are long gone. In today's electronic age, through private branch exchange (PBX) technology, operators have been replaced with Internet protocols that automate the switchboard process. But how can you make the most of your modern phone system when you're not really sure how it works? Discover some tips and tricks that can help you understand—and optimize—your business phone setup.

telecommunications companies reading  the PBX server or telecommunications company for any payment discrepancies. Make sure that you are getting accurate information by coding groups and departments correctly and refine your call accounting reports so that they deliver information in an easy-to-use form. Conference Calling Conference calling is one of the more powerful features of PBX. Instead of exchanging a series of emails with your co-workers to debate an important topic, conference calling gives you the ability to communicate with a Read More

Discussing E2open’s Pre-IPO State of Affairs


Today’s businesses are complex. No longer are supply chains linear—but they involve dynamic trading partner networks across the globe. E2open caters to this extended business network by delivering SCM applications on its cloud-based platform that enable its customers and their trading partners to gain visibility and collaboration across their multi-tier supply chain. Get the details in TEC principal analyst P.J. Jakovljevic’s article.

telecommunications companies reading  markets have been technology, telecommunications, aerospace and defense (A&D), and consumer products. Some high-profile customers include Avon , Boeing , Cisco , Dell , The Gap , GE , Flextronics , IBM , Motorola , and Vodafone .   E2open Partner Ecosystem E2open products and services are sold to businesses through the company’s worldwide sales force and channel partners. Over 90 percent of the E2open’s total revenue comes from direct sales. E2open senior sales executives seek to establish and Read More

The Need for Investment in Enterprise Innovation: Part Two


Sopheon – Where Innovation Means Business (and Vice Versa) Last week I talked about enterprise innovation management (EIM)/innovation performance management (IPM) in a blog post about how wise decisions regarding innovation investments can make a huge difference to a company’s success down the line. There are many practices and technologies that come together to improve the success of product

telecommunications companies reading  high-tech, medical devices, and telecommunications. These verticals’ common characteristics are multiple roadmap layers and medium- to long-term time horizons as well as the need for multiple teams to collaborate on a common strategy. The AVS module automates the strategic roadmapping process, allowing users to visualize and forecast the future of products, markets, and technologies (see Figure 1 below). Figure 1 – Strategic Roadmapping. © Sopheon On the product front, 2011 was a milestone year for Read More

abas Distribution for Trade and Service Companies




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Welding Different Companies into a Business Powerhouse


Microsoft recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, a common issue was growth via mergers and acquisitions (M&A). Find out about the pain points, and how Microsoft Dynamics can help support growth via M&A to drive business success.

telecommunications companies reading  Different Companies into a Business Powerhouse Microsoft recently researched the experience of nearly 200 companies with more than 250 PCs that have deployed one or more of the applications in the Microsoft Dynamics line of business management solutions. Among these companies, a common issue was growth via mergers and acquisitions (M&A). Find out about the pain points, and how Microsoft Dynamics can help support growth via M&A to drive business success. Read More

Tailoring SAP Data Management for Companies of All Sizes


The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today's environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management.

telecommunications companies reading  SAP Data Management for Companies of All Sizes The need for accurate data management such as upload or download of data between a company’s data sources and SAP systems is more critical than ever. Users are relying on manual operations, which are inherently error-prone, and time- and resource-intensive. Today's environment requires enterprise-class automation to overcome these challenges of data management. Learn about one solution that can help improve SAP data management. Read More

Business Benefits of CRM in the Cloud for Midsize Companies


Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations.

telecommunications companies reading  Benefits of CRM in the Cloud for Midsize Companies Midsize companies are increasingly recognizing the benefits of cloud computing--it's cost-effective and flexible. This paper identifies four key business requirements for successful implementation of customer relationship management (CRM) cloud applications and examines how one CRM cloud solution in particular meets these requirements and enables midsize companies to realize their growth aspirations. Read More

Better Performance Management for Service Companies


It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that one of the most difficult tasks of all is to put theory into practice. Business theories are usually not set in stone and need to be adjusted to reality, or modified to suit specific cases. This is particularly difficult in the measurement

telecommunications companies reading  Performance Management for Service Companies It’s been my experience in the business intelligence (BI) and business performance management (BPM) fields—and I’m sure it’s true in other software areas—that one of the most difficult tasks of all is to put theory into practice. Business theories are usually not set in stone and need to be adjusted to reality, or modified to suit specific cases. This is particularly difficult in the measurement of service performance because of the many Read More

CC&B for the Telecommunications Industry RFI/RFP Template


CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements

telecommunications companies reading  B for the Telecommunications Industry RFI/RFP Template The CC&B for the Telecommunications Industry RFI/RFP Template lists and describes 2267 features and functions found in CC&B for the Telecommunications Industry software solutions. This CC&B for Telecommunications Industries Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your CC&B for the Telecommunications Industry software selection projects. Features and functions included in this CC&B Read More

Early Adoption of Windows Vista Yields Strong Return for Midsize Companies


IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility. But midsize companies often worry about tight IT budgets and few IT resources. Deploying the Windows Vista operating system can help. Find out what 73 midsize companies have to say about how Windows Vista has offered not only cost savings, but security benefits and more.

telecommunications companies reading  Adoption of Windows Vista Yields Strong Return for Midsize Companies IT departments in midsize companies are expected to improve the service quality to PC users, cut IT support costs, and increase business flexibility. But midsize companies often worry about tight IT budgets and few IT resources. Deploying the Windows Vista operating system can help. Find out what 73 midsize companies have to say about how Windows Vista has offered not only cost savings, but security benefits and more. Read More

Transforming Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies


This white paper describes how workgroups and midsize companies can transform their spreadsheet-only processes to create flexible and timely plans, budgets, and forecasts. It outlines recommendations for implementing a complete performance management system, using an integrated reporting, analysis, and planning solution purpose-built for workgroups and midsize companies.

telecommunications companies reading  Spreadsheets: Planning, Budgeting and Forecasting for Midsize Companies This white paper describes how workgroups and midsize companies can transform their spreadsheet-only processes to create flexible and timely plans, budgets, and forecasts. It outlines recommendations for implementing a complete performance management system, using an integrated reporting, analysis, and planning solution purpose-built for workgroups and midsize companies. Read More

Reporting for Midsize Companies


Reporting is a valuable tool that can help you understand your company’s performance. The right reporting tool is simply the one that lets you work with information the way you want to, and gives you confidence that the information is relevant and accurate. Find out how a single reporting application can reduce the complexity of the reporting environment for IT, while delivering more benefits for your users.

telecommunications companies reading  for Midsize Companies Reporting is a valuable tool that can help you understand your company’s performance. The right reporting tool is simply the one that lets you work with information the way you want to, and gives you confidence that the information is relevant and accurate. Find out how a single reporting application can reduce the complexity of the reporting environment for IT, while delivering more benefits for your users. Read More

Seven Keys to Win-win VMI Partnerships for Aerospace Companies


Aerospace and defense companies know it is imperative that they become more responsive to customer demand across their entire range of products, but they often can't afford to stock tremendous amounts of inventory to ensure service levels. Transitioning from a 'push' supply chain methodology to a demand-driven 'pull' approach lets suppliers sense and respond to actual customer demand signals and gain continuous visibility to customer/market activity. This white paper shows how to make this approach succeed in the aerospace supply chain.

telecommunications companies reading  Keys to Win-win VMI Partnerships for Aerospace Companies Aerospace and defense companies know it is imperative that they become more responsive to customer demand across their entire range of products, but they often can't afford to stock tremendous amounts of inventory to ensure service levels. Transitioning from a 'push' supply chain methodology to a demand-driven 'pull' approach lets suppliers sense and respond to actual customer demand signals and gain continuous visibility to customer/market Read More