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The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure
Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually

telecommunications field technician  the ANSI/TIA-568C.1 Commercial Building Telecommunications Cabling Standard addresses the horizontal and backbone subsystems but does not address the critical demarc extension. For current updated information on changes in demarc extension standards, it is recommended to view the current version of this white paper at www.demarcextension.com. Confusion in the Industry: Who is Involved with a Demarc Extension? Due to the interfacing of the demarc extension to the local access provider's side of the Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » telecommunications field technician


Social Learning for Field Service Employees
Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these

telecommunications field technician  mass. For example, in telecommunications some customer-facing field technicians may face different challenges depending on the type of customer or sector they serve (B2B or B2C, for example). Training materials should reflect the type of activities and the particularities of the customers faced by each technician. Incorporation of social wisdom —Being an important consequence of social technology, social wisdom often consists of work-arounds, temporary fixes, or improvements to best practices and Read More...
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most

telecommunications field technician  such as medical devices, telecommunications, instrumentation, IT hardware and other complex equipment, companies are starting to significantly increase their focus on services revenue. For some companies this is a strategic move to grow the top line, while others are looking to replace revenue from slower product sales in the current economic conditions. Better Service, Lower Cost Another benefit of SLM is the automation and optimization of the service processes in the field. Resource utilization and Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 4
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization

telecommunications field technician  markets of utilities and telecommunications to markets with similar, though not exactly identical, workforce optimization problems . Examples of new verticals are insurances, government agencies (police, fire brigades, etc.) and hospitals, extending the company's scheduling and optimization beyond field technicians and into an expanding list of workforce types. In my opinion, ClickSoftware should continue to focus on advanced scheduling scenarios and invest in mobile applications, its  user interface Read More...
Lucrative but
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and

telecommunications field technician  office equipment, specialty equipment, telecommunications, utilities, etc. The basis for this new found interest is that excessive inventory carrying costs and obsolescence losses are now being recognized as an unexploited opportunity for savings and a means to better bottom-line performance. Companies with extensive spare parts needs include manufacturers that service products (e.g., IBM , Philips Medical , Nortel Networks or Cisco Systems ), provide parts for dealers or others to service products Read More...
Case Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations
Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer

telecommunications field technician  Study: Electrolux Brazil Chooses ServiceMax to Improve Field Service Operations Electrolux Brazil was using multiple systems for managing partners and service operations, which translated to loss of information, lower than desired customer satisfaction, and lost money on inaccurate warranty information. With ServiceMax, Electrolux has streamlined processes, increased revenue due to accurate warranty renewal info and alerts, and improved customer satisfaction rates for its service. Read the case study. Read More...
The Impact of the 'Assembler Strategy' in the Enterprise Applications Field
Infor's latest acquisitions and vertically-focused

telecommunications field technician  Impact of the 'Assembler Strategy' in the Enterprise Applications Field Genesis of Infor Process Group In evaluating recent acquisitions in the enterprise resource planning (ERP) field, it will be useful to describe Infor Process Group 's vertically-focused assembler strategy (also see Stability and Functionality for Process and Discrete Manufacturers ). It is interesting to note that the Infor of today originated with the Infor Process Group; its very first acquisition was the 2002 Process Group Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

telecommunications field technician  Analysts on Field Service Mobility Trends Everything is mobile, and mobile is everything. In a new video from ClickSoftware, several industry analysts, including TEC's P.J. Jakovljevic, discuss the impact of mobility on field service management. Read More...
Driving Profitability and Managing Costs: Telecommunications Performance Excellence and Profitability
Telecommunications providers need detailed information regarding expenses and profit margins across many dimensions. But many companies lack sufficient data

telecommunications field technician  Profitability and Managing Costs: Telecommunications Performance Excellence and Profitability Telecommunications providers need detailed information regarding expenses and profit margins across many dimensions. But many companies lack sufficient data visibility and access to fully understand the root drivers of cost and profitability associated with rate plans, networks, products, and customers. Find out how to get an accurate understanding of these drivers, in order to cut expenses, and drive profits. Read More...
Today’s Challenges in Automated Scheduling . . . and What the Future Holds
If you spend your day wrestling with the complex logistical challenges of field service management, then you are aware that most companies—small, medium, and

telecommunications field technician  Challenges in Automated Scheduling . . . and What the Future Holds If you spend your day wrestling with the complex logistical challenges of field service management, then you are aware that most companies—small, medium, and especially enterprises—are implementing technologies to relieve the stress, errors, and wasted expenses that had been an accepted aspect of manual scheduling. The core solution is automated routing. Download this paper and get the full story on automated scheduling. Read More...
ViryaNet G4 Is Now a TEC Certified Field Service Management Solution
Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution. ViryaNet G4 is a field

telecommunications field technician  G4 Is Now a TEC Certified Field Service Management Solution Technology Evaluation Centers (TEC) is pleased to announce that ViryaNet G4 is now a field service management (FSM) certified solution, available for evaluation online in TEC’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers.   ViryaNet G4 is a field service management role-based solution which covers the full spectrum of service management, from creating work to planning, scheduling, Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC@B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting

telecommunications field technician  B for Telecommunications Industries Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services. Read More...
Comarch
Comarch is a software house and IT services company that specializes in innovative IT solutions for the telecommunications and financial services industries,

telecommunications field technician  IT solutions for the telecommunications and financial services industries, government, large enterprise, and small and medium business. Our products and solutions cover billing, network management, enterprise resource planning (ERP) systems, IT security, customer relationship management (CRM) and loyalty management, electronic data interchange (EDI), sales support, electronic communication, and business intelligence. Read More...
Astea International Inc.
Founded in 1979, Astea is a publicly traded company with offices in North America, Europe, Asia, and the Middle East. Astea’s field service management (FSM

telecommunications field technician  medical devices, retail, and telecommunications. Read More...
eLoyalty Enhances Its Field Service And Logistics Services
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower

telecommunications field technician  Enhances Its Field Service And Logistics Services eLoyalty Enhances Its Field Service And Logistics Services L. Talarico - November 21, 2000 Event Summary eLoyalty defines strategies, outlines tactics, manages technology implementations, and provides ongoing support for its clients. It has 14 practices that focus on specific aspects of CRM such as Marketing, Internet, and Operations. Its Field Service and Logistics practice focuses on effective utilization of the field service staff; the goal is Read More...

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