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Software Functionality Revealed in Detail
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 telecommunications field technician


The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure
Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually

telecommunications field technician  the ANSI/TIA-568C.1 Commercial Building Telecommunications Cabling Standard addresses the horizontal and backbone subsystems but does not address the critical demarc extension. For current updated information on changes in demarc extension standards, it is recommended to view the current version of this white paper at www.demarcextension.com. Confusion in the Industry: Who is Involved with a Demarc Extension? Due to the interfacing of the demarc extension to the local access provider's side of the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Documents related to » telecommunications field technician

One Vendor’s Mission to Make Service Businesses Click - Part 4


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing

telecommunications field technician  markets of utilities and telecommunications to markets with similar, though not exactly identical, workforce optimization problems . Examples of new verticals are insurances, government agencies (police, fire brigades, etc.) and hospitals, extending the company's scheduling and optimization beyond field technicians and into an expanding list of workforce types. In my opinion, ClickSoftware should continue to focus on advanced scheduling scenarios and invest in mobile applications, its  user interface Read More

Social Learning for Field Service Employees


Although learning might be a top priority for companies who rely on field service employees to sustain their operations, ensuring the ongoing training of these employees can be a challenge. Technology, standards, workflows, etc. that affect the performance of field technicians and agents change frequently; and consequently, companies need to ensure that accurate knowledge reaches their remote

telecommunications field technician  mass. For example, in telecommunications some customer-facing field technicians may face different challenges depending on the type of customer or sector they serve (B2B or B2C, for example). Training materials should reflect the type of activities and the particularities of the customers faced by each technician. Incorporation of social wisdom —Being an important consequence of social technology, social wisdom often consists of work-arounds, temporary fixes, or improvements to best practices and Read More

Service Lifecycle Management - Tapping into the Value of the Product Aftermarket


Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits after a product has been shipped to the customer, tapping into the value of the product aftermarket.

telecommunications field technician  such as medical devices, telecommunications, instrumentation, IT hardware and other complex equipment, companies are starting to significantly increase their focus on services revenue. For some companies this is a strategic move to grow the top line, while others are looking to replace revenue from slower product sales in the current economic conditions. Better Service, Lower Cost Another benefit of SLM is the automation and optimization of the service processes in the field. Resource utilization and Read More

One Vendor’s Mission to Make Service Businesses Click - Part 1


My recent series of tutorial articles entitled “Navigating Between Service Management Scylla @ Charybdis” and “The Magic Behind Planning and Executing (Optimal) Service Supply Chains” have drawn solid interest and valuable feedback. Along similar lines was the series on general workforce management (WFM) systems (i.e., not necessarily only in field service) entitled “Integrated Workforce

telecommunications field technician  electricity, gas, and water), telecommunications, computer and office equipment, medical equipment, and the like. A typical scenario would call for the optimal resource and time slot allocation for a stream of incoming service calls to install, repair, or service customer and/or infrastructure equipment. To that end, ClickSoftware for Water Utilities and ClickSoftware for Electric Utilities are vertical offerings that draw on the company’s depth of experience serving water and electric utility Read More

ClickSoftware and NetSuite Partner for Cloud Field Service


One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk alliance being one resounding example. During the conference, automated mobile workforce management (WFM) and optimization solutions provider ClickSoftware Technologies announced that it has partnered with NetSuite to build the

telecommunications field technician  and NetSuite Partner for Cloud Field Service One of the major themes at the recently held SuiteWorld 2013 conference was that NetSuite has been aggressively building a cloud partner ecosystem, the Autodesk alliance being one resounding example. During the conference, automated mobile workforce management (WFM) and optimization solutions provider ClickSoftware Technologies announced that it has partnered with NetSuite to build the ClickSoftware SuiteApp  using NetSuite's SuiteCloud Computing Read More

Three Types of Field Service Scheduling Software


There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you?

telecommunications field technician  Types of Field Service Scheduling Software There are three distinctly different approaches to solving the puzzle of getting the right people to the right place at the right time. This white paper describes the three strategies for better field service scheduling plans--manual processes, traditional scheduling automation, and real-time scheduling automation--and explains why each approach matches different needs. Which strategy is right for you? Read More

CC&B for the Telecommunications Industry RFI/RFP Template


CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements

telecommunications field technician  B for the Telecommunications Industry RFI/RFP Template The CC&B for the Telecommunications Industry RFI/RFP Template lists and describes 2267 features and functions found in CC&B for the Telecommunications Industry software solutions. This CC&B for Telecommunications Industries Template can help you save time, control costs, and communicate clearly with vendors at nearly every stage of your CC&B for the Telecommunications Industry software selection projects. Features and functions included in this CC&B Read More

Vertical Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform


CallCopy and Vertical Solutions today announced a new partnership, agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As a

telecommunications field technician  Solutions Partners with CallCopy to Enhance Customer Experience and Field Service Management Platform CallCopy and Vertical Solutions today announced a new partnership , agreeing to integrate CallCopy's cc:Discover Call Recording and Workforce Optimization suite with Vertical Solutions' cloud-based VServiceManagement and VContactCenter. Vertical Solutions is known for its field service management platform to which it has added the capability to create a library of customer interaction records. As Read More

Field Mobility – What’s Now & Next?




telecommunications field technician  field service, field mobility, service organizations, WM, workforce management, ViryaNet white paper, mobile workforce, field application, ViryaNet G4 Read More

7 Ways Service Culture Can Drive Revenue


Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal.

telecommunications field technician  Ways Service Culture Can Drive Revenue Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service often proves elusive. Why? Because service companies often take a tactical perspective to solving issues while ignoring cultural changes that are equally important. Know 7 ways to build a strong culture in your service business so you can achieve your business goal. Read More

SAP field service


SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workforce scheduling and optimization allows users to allocate resources and optimize planning based on factors such as skills, location, customer preferences, and service commitments (as defined by contracts and SLAs). Using optimized schedules and automated processes, dispatchers can decide the most suitable resources for each task. SAP delivers its field service solution particularly to the high-tech, utilities, and industrial manufacturing industries. The solution can be delivered both on premises and in the cloud.

telecommunications field technician  field service SAP offers an end-to-end service management solution that can be used across all the departments of a company to manage contracts, process issues, and execute service orders. SAP Field Service is part of SAP Service Management, which offers functionality for service order management, installed-base management, warranty and claim management, parts logistics integration, and mobility. Analytics and big data features are also delivered by SAP to extend its core field service offering. Workfor Read More

Simple Route Planning vs. Schedule Optimization


Field service organizations understand that efficient route planning is essential to being successful; smart routing is efficient and enables service technicians to become more productive. However, they may be overlooking the added benefits of schedule optimization as an intrinsic part of the solution. Learn how organizations can benefit from planning software to simplify scheduling, manage workflows, and improve the bottom line.

telecommunications field technician  Route Planning vs. Schedule Optimization Field service organizations understand that efficient route planning is essential to being successful; smart routing is efficient and enables service technicians to become more productive. However, they may be overlooking the added benefits of schedule optimization as an intrinsic part of the solution. Learn how organizations can benefit from planning software to simplify scheduling, manage workflows, and improve the bottom line. Read More

Proactive Dispatch in Field Service Exception Management for an Effective Mobile Workforce


In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. "The plan" is really only the plan at the start of the day. Because there are exceptions all the time.

telecommunications field technician  Dispatch in Field Service Exception Management for an Effective Mobile Workforce In mobile workforce management, there’s a lot of focus on the plan. Because you can’t expect your field resources to be more effective than the plan you provided to them. And that makes sense. But planning is an ongoing effort. The plan is really only the plan at the start of the day. Because there are exceptions all the time. Read More

Fast-track ERP Implementation: Advice from the Field


The common perception is that top-tier enterprise software takes years to implement. This is true for more complex solutions. But other applications, when combined with effective project management by capable professionals, can be rolled out rapidly when it counts—like after a merger or acquisition. Get tips for a speedy enterprise resource planning (ERP) implementation, from a company that lived to tell the tale.

telecommunications field technician  track ERP Implementation: Advice from the Field Fast-track ERP Implementation: Advice from the Field If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. IFS is one of the world's leading providers of component-based business software developed using open standards. IFS' industry-focused solutions are optimized for ERP, enterprise asset management, and MRO. Source : IFS Resources Related to Enterprise resource planning (ERP) : Read More