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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 telecommunications industry 2009


An Analyst's View of Process Industry SMB Challenges
Process manufacturing industries have distinct needs from an enterprise resource planning (ERP) system. Here’s an overview of what process manufacturing

telecommunications industry 2009  such as computing, biotechnology, telecommunications, automotive, scientific, and space exploration. These industries are facing major pressures not only to meet the present needs of our global economy, but also to do so without compromising future generations by ensuring that processes meet environmental guidelines optimize energy resources efficiently result in products that are safer, more reliable, and more functional provide features that meet both industry and consumers needs This article focuses

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements 

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Documents related to » telecommunications industry 2009

One Vendor’s Mission to Make Service Businesses Click - Part 4


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently has focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor has added a few important growth engines, such as mobile computing

telecommunications industry 2009  markets of utilities and telecommunications to markets with similar, though not exactly identical, workforce optimization problems . Examples of new verticals are insurances, government agencies (police, fire brigades, etc.) and hospitals, extending the company's scheduling and optimization beyond field technicians and into an expanding list of workforce types. In my opinion, ClickSoftware should continue to focus on advanced scheduling scenarios and invest in mobile applications, its  user interface Read More

Has KANA Gotten Its Mojo Back? - Part 2


Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service excellence. The article then introduced KANA Software, a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being

telecommunications industry 2009  RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader in Read More

Outsourcing in Latin America


Global economic instability has modified the configuration in the worldwide outsourcing market. Find out what impact the crisis has had for Latin America players, according to new data, as well as the steps they should take to survive and—perhaps—prosper.

telecommunications industry 2009  along with an efficient telecommunications infrastructure to improve its outsourcing services at a global level. Argentina and Uruguay —With high education rates, these two countries have continued to develop and encourage their outsourcing services. They count on their strong, skilled, and low-cost workforces to be considered as an ideal option for services such as IT and financial services. They expect to be also important players for the large Hispanic customer service sector within the US. Panama Read More

Case Study: Falcon Technologies, Inc.


Falcon Technologies, Inc. (FTI) is a leading distributor of data and telecommunications products. After several years, FTI realized its legacy accounting system could no longer manage the growing business, and that it needed an industry-specific solution. The new system, with a few customizations, has allowed FTI to improve its efficiencies and productivity, resulting in a growth rate of over 50 percent. Find out more.

telecommunications industry 2009  distributor of data and telecommunications products. After several years, FTI realized its legacy accounting system could no longer manage the growing business, and that it needed an industry-specific solution. The new system, with a few customizations, has allowed FTI to improve its efficiencies and productivity, resulting in a growth rate of over 50 percent. Find out more. Read More

BI for the CPG Industry - Supply Chain Visibility Drives Performance


Many organizations in the consumer packaged goods (CPG) industry are experiencing a trade-off between the benefit of high product volume sales coming at the expense of extreme data complexity. Many CPG organizations are seeking business intelligence (BI) tools to help create supply chain linkages and deliver their products more efficiently. See how BI tools can help business managers better manage fluctuating product demand.

telecommunications industry 2009  for the CPG Industry - Supply Chain Visibility Drives Performance Many organizations in the consumer packaged goods (CPG) industry are experiencing a trade-off between the benefit of high product volume sales coming at the expense of extreme data complexity. Many CPG organizations are seeking business intelligence (BI) tools to help create supply chain linkages and deliver their products more efficiently. See how BI tools can help business managers better manage fluctuating product demand. Read More

RFID in Healthcare--A Whole Industry of Value


This article talks about recent and expected FDA regulations and how RFID can help meet those requirements while improving supply chain performance.

telecommunications industry 2009  in Healthcare--A Whole Industry of Value Introduction The FDA is not only responsible for the protection of citizens and consumers, but also is an active partner with industries such as food, pharmaceuticals, medical devices, etc., in pursuit of industry best practices. $49 billion of imports of pharmaceuticals enter this country every year. The pressure is on from consumers and industry to protect their own interests. These represent sometimes conflicting goals of protection. Protect the consumer, Read More

TEC Industry Watch: Enterprise Software News for the Week of July 30, 2012


SOFTWARE SELECTIONSVentura Manufacturing selects IQMSIndustry tags: Manufacturing, Assembly "Ventura Manufacturing, Inc. has adopted IQMS's manufacturing ERP software after reviewing multiple top-tier ERP vendors. Venture Manufacturing is headquartered in Zeeland, Michigan, and provides component assembly for furniture and automotive customers. Ventura will also run IQMS' EDI module and customer

telecommunications industry 2009  Industry Watch: Enterprise Software News for the Week of July 30, 2012 SOFTWARE SELECTIONS Ventura Manufacturing selects IQMS Industry tags: Manufacturing, Assembly Ventura Manufacturing, Inc. has adopted IQMS's manufacturing ERP software after reviewing multiple top-tier ERP vendors. Venture Manufacturing is headquartered in Zeeland, Michigan, and provides component assembly for furniture and automotive customers. Ventura will also run IQMS' EDI module and customer/vendor portals, and plan to Read More

ERP Industry Consolidation: A New Trend or an Ongoing Process?


Although enterprise resource planning (ERP) software industry consolidation is nothing new, the constantly changing market dynamic affects product lifecycles, supportability, and ERP return on investment. In fact, you could say that it both creates new potential and contributes to old problems. Get a handle on what this changing market means for you, with this overview of industry consolidation pros and cons.

telecommunications industry 2009  Industry Consolidation: A New Trend or an Ongoing Process? ERP Industry Consolidation: A New Trend or an Ongoing Process? If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. VISIBILITY.net is a fully integrated Enterprise Resource Planning (ERP) solution for complex product manufacturers. Source : Visibility Resources Related to ERP Industry Consolidation: A New Trend or an Ongoing Process? : Enterprise Resource Planning (ERP) Read More

Help Desk for the Health Care Industry


Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.

telecommunications industry 2009  Desk for the Health Care Industry Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases. Read More

TEC Industry Watch: Enterprise Software News for the Week of April 23rd, 2012


SOFTWARE SELECTIONSThe SuperYacht Group selects NetSuite Industry tags: services industry "The holding that includes magazine and Web site publishing, event hosting, marketing consultancy, and creative services has consolidated and centralized all its activities on cloud-based NetSuite ERP. The company has replaced its point solutions—solutions that had obviously become too tiny for them. The

telecommunications industry 2009  Industry Watch: Enterprise Software News for the Week of April 23rd, 2012 SOFTWARE SELECTIONS The SuperYacht Group selects NetSuite Industry tags: services industry The holding that includes magazine and Web site publishing, event hosting, marketing consultancy, and creative services has consolidated and centralized all its activities on cloud-based NetSuite ERP. The company has replaced its point solutions—solutions that had obviously become too tiny for them. The group has reported increased Read More

Wipro Point of View: Changing Nature of the Wealth Management Industry


The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more.

telecommunications industry 2009  Point of View: Changing Nature of the Wealth Management Industry The slump in the wealth management industry has its roots in the financial crisis in America and Europe. This has led to high-net-worth individuals (HNI) getting increasingly attracted to low risk, low management investments. Dr. Ashok Hegde, Global Head of Financial Services, Business Analyst Practice, Wipro, shares his expertise on the current challenges faced by and opportunities available to wealth managers. Read more. Read More

Dealing with Food Industry Pressures


Small and medium food and beverage companies have the same regulatory requirements as large companies, but with significantly fewer resources with which to address them. Companies need systems that can provide comprehensive traceability information at the touch of a button.

telecommunications industry 2009  with Food Industry Pressures Dealing with Industry Pressures Food and beverage is by far the largest industry in the world, but that doesn't mean that it is a straightforward piece of cake for most food and beverage manufacturers and distributors to capture a bigger slice of the pie. With the growing power of mega-retailers, along with fragmented markets; intricate supply chains; increasing government regulations; variable raw materials; seasonality; package proliferation; and limited shelf Read More

Case Study: Financial Services Industry


The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card business, the company maintains vast amounts of customer information. However, its Excel­based tools lack functionality. Learn how a business intelligence (BI) solution can help the company increase its customer base and derive greater profits from existing customers.

telecommunications industry 2009  Study: Financial Services Industry The company is a financial services group with operations in banking, investment management and insurance. To maintain the profitability of its credit card business, the company maintains vast amounts of customer information. However, its Excel­based tools lack functionality. Learn how a business intelligence (BI) solution can help the company increase its customer base and derive greater profits from existing customers. Read More

TEC Industry Watch: Enterprise Software News for the Week of May 21st, 2012


SOFTWARE SELECTED, IMPLEMENTED, AND PUT TO GOOD USEHorticultural tools distribution business goes live with Sage ERP X3 Industry tags: wholesale and retail trade "The 127-year-old company A.M. Leonard, which currently operates mostly via catalog and Internet commerce, selected Sage ERP X3 to replace its aged legacy system. The Sage product was chosen mainly because of its rich functionality and

telecommunications industry 2009  Industry Watch: Enterprise Software News for the Week of May 21st, 2012 SOFTWARE SELECTED, IMPLEMENTED, AND PUT TO GOOD USE Horticultural tools distribution business goes live with Sage ERP X3 Industry tags: wholesale and retail trade The 127-year-old company A.M. Leonard, which currently operates mostly via catalog and Internet commerce, selected Sage ERP X3 to replace its aged legacy system. The Sage product was chosen mainly because of its rich functionality and capability to make modifications Read More