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 telecommunications industry 2011


PegaWorld 2011 Revisited
How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started delivering

telecommunications industry 2011  Chordiant has brought additional telecommunications customers to the fold.   What’s New in Pega BPM 6.2? Kerim Akgonul, Pega’s vice president (VP) of product management, started his keynote presentation afterwards with the assertion that most of the traditional BPMSs stop short of a process execution capability in process modeling. According to Akgonul, “Models do nothing on their own, other than being pretty pictures, like real supermodels celebrities,” but Pega's BPM is all about model-driven

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for the Telecommunications Industry RFI/RFP Template

CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioning and Activation, Accounts Receivable, Financial Systems, Reporting, Electronic Bill Presentment and Payment Services, Revenue Assurance, Multinational Requirements, Technical Requirements 

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Documents related to » telecommunications industry 2011

One Vendor’s Mission to Make Service Businesses Click - Part 3


Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as mobile computing solutions

telecommunications industry 2011  been the utility and telecommunications markets. The vendor takes great pride in the fact that its products were used to schedule the telecommunication technicians at one of the greatest spectacles in 2008, the Beijing Olympic Games . The utility market, which has benefited from deregulation and modernization trends, has been a significant market in recent years. There are typically large field forces with complex scheduling and mobility requirements in utilities’ environments. ClickSoftware’s market Read More

Appian: Pushing the BPM Envelope—Part Two


To further discuss the issues brought up in last week’s post on business process management (BPM) provider Appian, TEC's P.J. Jakovljevic recently spoke to the company's VP of product marketing Malcolm Ross.

telecommunications industry 2011  such as insurance, manufacturing, telecommunications, and healthcare. In the past 18 months, Appian has seen success in many markets that are relatively new to BPM, such as retail (customers like Amazon, Oakley, Nike, Punch Taverns), life sciences/pharmaceuticals (four of the world’s top five pharma companies are Appian customers—Johnson & Johnson, Sanofi, Merck, Novartis), transportation (Appian customers like Dallas/Fort Worth Airport, Melbourne Airport and UPS), and energy/utilities (Appian Read More

Has KANA Gotten Its Mojo Back? - Part 2


Part 1 of this blog series presented the opportunity of service economy and associated complexity of providing consistently an experience of customer service excellence. The article then introduced KANA Software, a provider of Service Experience Management (SEM) solutions. Although KANA has focused on enabling superior customer service for its enterprise clients since being

telecommunications industry 2011  RightNow, eGain Communications, Genesys Telecommunications Laboratories, Jacada WorkSpace, InQuira, Amdocs, Consona CRM , etc. We win because of our strong focus and successful track record in customer service and unique SEM platform. We lose to other vendors if customer service is not very strategic to the prospect, i.e., basically they treat it only as a cost center. PJ : What is the breadwinning product and door opener for KANA? What else is selling well? VN : Traditionally, KANA has been a leader in Read More

Appian: Pushing the BPM Envelope—Part One


In a matter of a decade or so, Appian has evolved from a business process management (BPM) software market latecomer to a BPM market challenger, and finally to an upper echelon BPM provider, competing with the likes of IBM and Pegasystems.

telecommunications industry 2011  pharmaceuticals, retail, transportation, telecommunications, and more), and is one of the world’s most widely-used BPM platforms, with more than 3.5 million paying users around the globe. The company has roughly 320 employees, with 100 of those added just in the last 12 months or so. Appian has a presence and provides direct professional services across North America, Brazil, the U.K., France, Germany, Australia (Sydney and Melbourne), New Zealand, Singapore, Hong Kong, and the Middle East Read More

Case Study: Retail Industry BI Deployment


A Japan-based department store chain was experiencing fast growth, opening new stores in commercial complexes at prime locations. The company’s existing business intelligence (BI) tool took up to 12 hours to update sales data from the point of sale (POS) systems. Discover how the company reduced this time, while providing managers the reporting abilities they needed to control sales and improve customer satisfaction.

telecommunications industry 2011  Study: Retail Industry BI Deployment A Japan-based department store chain was experiencing fast growth, opening new stores in commercial complexes at prime locations. The company’s existing business intelligence (BI) tool took up to 12 hours to update sales data from the point of sale (POS) systems. Discover how the company reduced this time, while providing managers the reporting abilities they needed to control sales and improve customer satisfaction. Read More

TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012


SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing “Canadian company Cadman Power Equipment Ltd., a manufacturer of special agricultural machinery and irrigation equipment has conducted an ERP selection project, and ERP from abas Business Software emerges the winner of this competition. The company was looking for a system as a single

telecommunications industry 2011  warehousing, telecommunications “The Nigerian telecommunications provider has accelerated its data retrieval and analysis process by 99 percent using Oracle Communications Data Model running on Oracle Exadata Database Machine. The solution has enabled Etisalat to analyze data across multiple business areas and make decisions based on analysis of data in near real-time. With pre-built dashboards and other components Etisalat was able to reduce deployment time and costs by using a vertical pre-built Read More

Chemical Industry ERP Showdown: Infor vs. JD Edwards vs. Lawson vs. SAP vs. SSI


Today’s Showdown is based on an industry-specific case study. Five enterprise resource planning vendors were selected for the evaluation. All the results were based on the latest request for information (RFI) supplied to us by the vendors, and all priorities were assigned by the client.

telecommunications industry 2011  Industry ERP Showdown: Infor vs. JD Edwards vs. Lawson vs. SAP vs. SSI Chemical Industry ERP Showdown: Infor vs. JD Edwards vs. Lawson vs. SAP vs. SSI Hi. I'm Larry Blitz, editor of Technology Evaluation Centers' (TEC) Vendor Showdown series. Today's Showdown is a little different from those we've run in the past. It is based on an industry-specific case study, and involves five enterprise resource planning (ERP) vendors competing for the business. We hope you find this Vendor Showdown helpful and Read More

Designing Telecommunications Security Infrastructure for the Future Smart Electricity Grid—Security Considerations


This white paper captures the learning gained from the telecommunications infrastructure rollout workstream of the flexible approaches for low carbon optimized networks (FALCON) program. The security issues associated with the implementation are presented along with a discussion of the outlined solution.

telecommunications industry 2011  Telecommunications Security Infrastructure for the Future Smart Electricity Grid—Security Considerations This white paper captures the learning gained from the telecommunications infrastructure rollout workstream of the flexible approaches for low carbon optimized networks (FALCON) program. The security issues associated with the implementation are presented along with a discussion of the outlined solution. Read More

11th ERP Vendor Shootout - Boston MA, Aug 11-12, 2011 - Early Bird Specials!


Early Bird pricing available until July 1, 2011. The 11th Vendor Shootout for ERP.

telecommunications industry 2011  11th erp vendor shootout boston aug 11 12 2011 early bird specials,11th,erp,vendor,shootout,boston,aug,early,bird,specials,erp vendor shootout boston aug 11 12 2011 early bird specials,11th vendor shootout boston aug 11 12 2011 early bird specials,11th erp shootout boston aug 11 12 2011 early bird specials,11th erp vendor boston aug 11 12 2011 early bird specials. Read More

Web-site Strategy for Organizations in the Corporate Services Industry


As marketing budgets shrink and companies in the corporate services industry aim to leverage their Web sites as less expensive alternatives to traditional marketing tools, Web-site strategy is becoming more important. Web-site strategy must focus on enhancing credibility, strengthening existing relationships, generating leads, and more. Get tips on how to create a Web-site strategy that will help you achieve these goals.

telecommunications industry 2011  site Strategy for Organizations in the Corporate Services Industry Bwired is a leading website technology company. We help our customers make rapid, substantial improvements to the performance of their organisations by addressing issues in website strategy, technology and design. Source : Bwired Resources Related to Website Strategy for Organisations in the Corporate Services Industry : Strategy (Wikipedia) Corporate services (Wikipedia) Website Strategy for Organisations in the Corporate Services Read More

ERP System for the Metal Industry




telecommunications industry 2011  System for the Metal Industry Read More

2011 Trends Report on Unified Communications


That's the job of unified communications and you can find outhow in 2011 Trends Report: Unified Communications.

telecommunications industry 2011  2011 trends report unified communications,trends,report,unified,communications,trends report unified communications,2011 report unified communications,2011 trends unified communications,2011 trends report communications,2011 trends report unified. Read More

The 2011 Focus Experts’ Guide to Server Virtualization


Server virtualization is a top priority for midsize businesses in 2011. It offers immediate benefits to organizations of all sizes, although the benefits may differ between large and small. This guide will help you to understand what server virtualization is, where it fits in the overall virtualization landscape, how to determine if and how it can help your business, and how to choose the best solution for your specific needs.

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ERP for the Utilities Industry


Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others.

telecommunications industry 2011  for the Utilities Industry Utilities (gas, water, electricity, and energy) software is typically built off customer billing systems encompassing a suite of modules covering fleet management, maintenance management, GIS, AMR, financials, and human resources, among others. Read More