This benchmarking study analyzes human resources (HR) performance for over 200 best-practice companies in three categories: process and transactional support, expertise-based business support, and strategic decision support. Two questions are at the core of the study: How can companies reduce HR costs and increase HR efficiency? And how can HR organizations create business value and optimize effectiveness? Find out what they said.
telecommunications industry forum
education Retail Service providers Telecommunications Utilities The study analyzes key performance indicators (KPIs) in a number of different areas including HR staffing levels, costs, organizational model, IT deployment, and best practices. These include the following KPIs: Process-independent, such as HR costs per company employee, and HR full-time equivalents (FTEs) per 1,000 employees Process-specific, such as time to hire, cost to hire, and payroll error rate Degree of outsourcing and centralization