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Outsourcing 101 - A Primer
Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling
availability of low cost telecommunications and data communications in third world countries. How Does It Work? How does a company engage and pay for the services of an outsourcing provider? Simply, the company contracts with an outsourcing provider to do a defined scope of work, and the outsourcing provider charges the company a fee. The fee can take many forms: by the transaction, by labor hour, cost per unit, cost per project, an annual cost, cost by service levels, or other possible arrangements. In
CC&B for the Telecommunications Industry RFI/RFP Template
CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioni...
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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Entering the Market in the World’s Largest Democracy
Currently, India’s population is approximately 1.0009 billion. The middle class is large and still growing; wages were low, but now are some of the best in
Computer software & hardware, Telecommunications, Construction activities, Housing & Real estate, Automobile Industry, Power, Metallurgical industries, Petroleum & Natural gas and Chemicals. The 10 top investing countries are: Mauritius, Singapore, USA, UK, Netherlands, Japan, Germany, Cyprus, France and U.A.E. In addition to FDI, Foreign Institutional Investment (FII) is also flowing into India. Qualified foreign entities (other than those predominantly owned by non resident Indians) seeking to
The Global MSF Interoperability (GMI) 2004 Executive Summary
True multi-service, multi-vendor global networks are the future of the telecommunications industry. However, mazes of international standards and protocols can
the future of the telecommunications industry. However, mazes of international standards and protocols can create barriers rather than solutions. For service providers and system suppliers alike, implementing standards for interoperability is far from simple. The MultiService Switching Forum (MSF) fills the void by developing implementation agreements that take standards from theory into practice.
Ovex Technologies (Pvt) Ltd. is the largest third-party offshore business process outsourcing (BPO) and IT solutions provider, and the second largest
and has clients in telecommunications, manufacturing and services, banking and financial, education, media, the public sector, and health care. The corporate office is located in Lahore (Pakistan), with other locations in Islamabad and Karachi. Ovex is owned by En Pointe Technologies, Inc. (NASDAQ: ENPT), and is an ISO 9001:2000(International Organizations for Standardization 9001:2000)-certified company.
Convergent Charging: Gain Flexibility While Reducing Costs
Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue
Flexibility While Reducing Costs Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue leakage, insufficiently protect against credit exposure risk, and hinder business model innovation. Learn how to implement convergent charging services that can help reduce operating costs while improving customer intimacy and limiting revenue leakage.
Comarch is a software house and IT services company that specializes in innovative IT solutions for the telecommunications and financial services industries,
IT solutions for the telecommunications and financial services industries, government, large enterprise, and small and medium business. Our products and solutions cover billing, network management, enterprise resource planning (ERP) systems, IT security, customer relationship management (CRM) and loyalty management, electronic data interchange (EDI), sales support, electronic communication, and business intelligence.
Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation
Amdocs , a global telecommunications leader, to help communications service providers (CSP) unlock valuable intelligence from underlying operational systems. The alliance promises to leverage Amdocs' telecommunications industry expertise and established operational applications and SAS' predictive analytics and profitability software to give CSPs a combination of strong analytical software, business consulting, and implementation services. Together, Amdocs and SAS have created a Customer Profitability
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure
Telecom Industry A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes were risky. The provider needed a more cost-effective way to scale its operational support system (OSS) applications—without sacrificing dependability.
WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers
bring together two giant telecommunications companies with complementary capabilities. SPRINT offers wireless PCS networking while MCI WorldCom has an expanding fiber optics network. Coupled with this is the announcement of the deployment of MMDS (Multi channel Multi-point Distribution Services) by both SPRINT and MCI WorldCom later in 2000. MMDS will enable rural and small town areas to have high-speed Internet access where DSL (Digital Subscriber Line) and cable are not available. In addition, packages
Managing Utility Technology and Service Acquisitions in the Smart Grid Age
A disciplined and comprehensive acquisition process is essential for utilities to get the most out of their Smart Grid investments. Know the practical and
in industries such as telecommunications, high tech, and financial services that can assist utilities in the selection and acquisition of solutions that address current and future operating states to deliver immediate and long-term benefits. BEGINLYX
Gush* is a provider of business solutions software that is headquartered in Cape Town, South Africa. Specific industry solutions are available for financial
financial services, professional service, telecommunications, technology, pharmaceutical, manufacturing, and retail.
Moving Your Customers From TDM to IP
As the global marketplace continues to become more competitive, enterprises are struggling with how to retain their competitive edge. While many have
part of an overall telecommunications strategy can help your business.
Case Study: Active Voice Gets Proactive and Powers Communication with CRM
Although Active Voice is a global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales
global provider of business telecommunications, it didn’t have a dedicated solution for sales automation or customer service. Sales reps lacked what they needed to follow up on leads and were losing valuable opportunities. But when the company implemented an e-customer relationship (e-CRM) solution, its users gained mobile access to valuable customer information. Learn about the other benefits.
Case Study: Anderson Power Products
Anderson Power Products manufactures power connectors for telecommunications and other industries. The company, needing to consolidate data for its standard and
manufactures power connectors for telecommunications and other industries. The company, needing to consolidate data for its standard and customized products across five global locations, found an enterprise resource planning (ERP) solution that offers one reliable point of entry. Discover how the ERP solution helped improve shipping, customer relationships, financial reporting time, and more.
How Analytics Can Drive Communications Service Providers to Gain a Competitive Edge
Analytics has moved from the specialty of a dedicated few to a necessity for groups of business professionals to do their job. This white paper considers the
decision making in the telecommunications industry. It also examines the benefits of prebuilt analytic applications for achieving this objective across functions in a telecommunications organization.
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