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Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance
The most realistic and attainable approach to IT governance is a
integrating systems and enhancing telecommunications can dramatically lower costs, create competitive advantage and increase customer satisfaction. For IT to be considered a high performer, IT project performance must be high. Continuously improving IT project performance is a two-fold effort. First, IT managers must prioritize projects relative to anticipated outcomes, and relative to IT’s capacity to execute the projects. Second, IT projects must deliver on expectations through better planning and
CC&B for the Telecommunications Industry RFI/RFP Template
CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioni...
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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Building the Small Contact Center
Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that
in software, computers and telecommunications including computer/telephony convergence have made sophisticated contact center systems both manageable and affordable for smaller companies, enabling them to match large firms feature for feature as they compete for the heart of the customer. Zeacom Offices www.zeacom.com California, USA Tel: +1 (949) 261 3580 Auckland, New Zealand Tel: +64 (9) 356 5555 Sydney, Australia Tel: +61 (2) 8270 7222 Melbourne, Australia Tel: +61 (3) 8616 8555 Table of Contents
Enterprise IP PBX Security: System Evaluation Across Multiple Levels
Security is a vital consideration when evaluating enterprise Internet protocol (IP) telecommunications solutions. In addition to delivering business benefits, a
enterprise Internet protocol (IP) telecommunications solutions. In addition to delivering business benefits, a voice over IP (VoIP) system may also become a target for unauthorized users, and must be secured against threats. Indeed, if threats and vulnerabilities are not addressed, the results can be devastating with respect to lost productivity, resources, and reputation.
Lawson Software Expands Vertically As Well
On October 12, Lawson Software announced the formation of a new vertical market initiative for the telecommunications industry, its sixth and newest vertical
one is for the telecommunications industry, and joins Lawson's established vertical markets in healthcare, retail, professional services, public sector and financial services. Lawson plans to bring to the telecommunications market the full suite of its lawson.insight Web-enabled extended-ERP Applications, including Human Resources, Financials, Procurement, Distribution, Analytics and Enterprise Relationship Management. As part of the new market initiative, Lawson has extended its alliance with partner
Convergent Charging: Gain Flexibility While Reducing Costs
Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue
Flexibility While Reducing Costs Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue leakage, insufficiently protect against credit exposure risk, and hinder business model innovation. Learn how to implement convergent charging services that can help reduce operating costs while improving customer intimacy and limiting revenue leakage.
Europa Telecom Group
Europa Telecom Group (ETG) is a product and service company with offices located in London, Barcelona, Oslo, and Stockholm. In general, ETG provides resources
and ACS-ERM), and wireless telecommunications. The company was founded in 2000 and is headquartered in London, UK.
Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and
expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!
b-Open Ltd., founded in 2004, is a software company specialized in cloud solutions. b-Open aims to provide innovative products based on its proprietary PaaS
(i.e. Healthcare, Public Administration, Telecommunications, etc). Comidor Cloud Application is such a solution. Comidor is an integrated operational and management suite that offers Collaboration, Communication, CRM, BI, Project management, Document management, Financial Management, EDI and Social Marketing functionality according to competitive standards, in a single and simple to use online application, accessed 24x7. b-Open is based in Thessaloniki, Greece.
YASU Technologies is a leading vendor of BRMS. It is headquartered in Hyderabad, India and has a sales office in Santa Clara, US. Rated 178th in the Technology
the Technology, Media & Telecommunications (TMT) global industry group Deloitte Touche Tohmatsu, YASU has reseller and OEM relationships with different companies in Germany, Australia, Austria, France, Korea, New Zealand, Switzerland, Taiwan, UK and USA, among others.
Learn how Boeing Autometric, a software and technical solutions provider for modeling, visualization, simulation, and analysis to customers in the defense
customers in the defense, telecommunications, and commercial mapping industries, implemented a solution to manage customer communication and information.
Will Glovia Glow Again Through Its Hub And VARs? Part 2: Challenges and User Recommendations
While the Fujitsu/Glovia relationship has worked well in Japan, a difficult market for many other ERP vendors to penetrate, it may prove to be quite a different
aerospace & defense, automotive, telecommunications and capital equipment. For very detailed information about glovia.com is contained in the ERP Evaluation Center at http://www.erpevaluation.com/ However, due to relatively recent restructuring and fledgling channel, potential clients should conduct thorough research on available resources and reference sites of a regional Glovia office or an affiliate service provider. Existing Glovia customers should review the above-mentioned B2B enhancements with the
Marked by the Nortel years, Clarify is a customer relationship management (CRM) application for the telecommunications industry. Amdocs, by associating its own
(CRM) application for the telecommunications industry. Amdocs, by associating its own billing application to the ClarifyCRM application, has leveraged Clarify’s image to further service the telecom industry. The centerpiece of Amdocs’ offering is the ClarifyCRM Call Center solution bundled with its sales and marketing solution. Amdocs’ message demonstrates how a well-administered and customer-focused call center can evolve towards a profit center rather than a cost center. Amdocs positions itself
Telco Charged with Trickery on Technology
Bell Atlantic is charged with failing to fulfill promises to bring DSL and other high-speed Internet access to the home.
are made by a telecommunications analyst, Bruce A. Kushnick, and Peter J. Brennan, formerly co-chair of a White House Roundtable for Telephone Information Services and an expert in telecommunications marketing and policy. The complaint, filed with the state's Department of Telecommunications and Energy (DTE), alleges that Bell Atlantic (then New England Telephone) achieved approval for price-based regulation by promising to develop enhanced cable and video services. The charges are disputed by Bell
CATS is an asset tracking and materials management application designed for the telecommunications, cable, and utilities industries, in particular companies
application designed for the telecommunications, cable, and utilities industries, in particular companies with complex asset tracking requirements.
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