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A Tectonic Shift in Communications Customer Life Cycle Management
Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift
platform will purportedly enable telecommunications subscribers to self-manage their budgets via the Internet. They will be able to order and change services, change their account information, check the status of a service they have ordered, and so forth. This system provides subscribers with what amounts to an independent and automated customer service center, thereby relieving the operator's customer service center of a great burden. Also, in order to provide customers with integration between systems,
CC&B for the Telecommunications Industry RFI/RFP Template
CC&B Core Requirements, Packages, Discounts, and Promotions, Mediation, Retail Rating and Billing, Billing for New Generation Services, Wholesale and Interconnect Billing, Customer Care, Provisioni...
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CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to
Amdocs Overhauls Its Marketing
Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to
in the world of telecommunications billing, by long supplying operations support software (OSS) used by telecommunications service providers to deliver voice, data, and wireless services to their customers. OSS is a generic term for a suite of software programs that enable an enterprise to monitor, analyze, and manage a network system. The term was originally applied to communications service providers (CSP), referring to a management system that controlled telephone and computer networks. However, the
Second Generation IP Telephony
As much as 80 percent of day-to-day business activity is taken up by digitally-based messaging. Integrating telecommunications with your messaging environment
by digitally-based messaging. Integrating telecommunications with your messaging environment is crucial. Second generation IPT leverages data networks, and increases productivity through voice application integration. It integrates directly with customer relationship management or enterprise resource planning systems, Lotus Notes, and Outlook, Word, and Excel, to digitally capture information for compliance and traceability.
Power and Thermal Management Considerations for Network Telecom Solutions
As telecommunications networks grow in size and complexity, enterprises and service providers are faced with an increasing burden on operating expenses. In
Network Telecom Solutions As telecommunications networks grow in size and complexity, enterprises and service providers are faced with an increasing burden on operating expenses. In particular, the amount of power consumed and heat dissipated within even a single rack of communications servers is now a very real budget consideration. Clearly, lowering these numbers is the concern of all communication platform designers.
TEC Industry Watch: Enterprise Software News for the Week of August 20, 2012
SOFTWARE SELECTIONS and GO-LIVESAgricultural equipment manufacturer selects Abas ERPIndustry tags: manufacturing“Canadian company Cadman Power Equipment Ltd.,
Industry tags: analytics/data warehousing, telecommunications “The Nigerian telecommunications provider has accelerated its data retrieval and analysis process by 99 percent using Oracle Communications Data Model running on Oracle Exadata Database Machine. The solution has enabled Etisalat to analyze data across multiple business areas and make decisions based on analysis of data in near real-time. With pre-built dashboards and other components Etisalat was able to reduce deployment time and costs by
Yellowfin has been delivering business intelligence (BI) solutions focusing on data management and collaboration since 2003. Yellowfin's global client base
legal, manufacturing, information technology, telecommunications, logistics, education, government, finance, and insurance. Yellowfin has offices in Melbourne (Australia); Austin, Texas (US); Tokyo (Japan); Pasig City (Philippines); and Porto Alegre (Brazil).
Dataprev Selects IFS Applications
Brazilian social security information and technology company Dataprev recently selected IFS to provide business intelligence (BI) and document management
consulting, datacenter services, and telecommunications services. The agreement includes licenses, maintenance, and services in excess of BRL 4,000,000 ($1.6 million (USD)). Dataprev has developed specific and sophisticated infrastructure to store, process, and update data in real time, including information on millions of Brazilian taxpayers. The company provides services to the Ministry of Social Security (INSS) and the Federal Revenue of Brazil, as well as the ministries of Social Welfare, Labor
Ovex Technologies (Pvt) Ltd. is the largest third-party offshore business process outsourcing (BPO) and IT solutions provider, and the second largest
and has clients in telecommunications, manufacturing and services, banking and financial, education, media, the public sector, and health care. The corporate office is located in Lahore (Pakistan), with other locations in Islamabad and Karachi. Ovex is owned by En Pointe Technologies, Inc. (NASDAQ: ENPT), and is an ISO 9001:2000(International Organizations for Standardization 9001:2000)-certified company.
Marquee Vendors Partner for Deepening Inherent CRM and BI Links
Despite the logic behind combining customer relationship management (CRM) and business intelligence (BI) elements, the implementation of marketing automation
Amdocs , a global telecommunications leader, to help communications service providers (CSP) unlock valuable intelligence from underlying operational systems. The alliance promises to leverage Amdocs' telecommunications industry expertise and established operational applications and SAS' predictive analytics and profitability software to give CSPs a combination of strong analytical software, business consulting, and implementation services. Together, Amdocs and SAS have created a Customer Profitability
CompuData is one of the largest Sage VARs in the country, winning several prestigious awards including Sage President's Circle, Accounting Technology
including system design, networking, telecommunications, remote access, Internet security, and 24x7 support services. Offices are located in Philadelphia, PA, Charlotte, NC and Irvine, CA.
Online M2M Marketplace
There has recently been a surge of interest in Machine-to-Machine (M2M) solutions in the telecommunications industry and beyond. M2M programs are increasingly
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Customer One Solutions, Inc.
Customer One Solutions (COS) is a consulting firm specializing in the evaluation, selection and implementation of Customer Relationship Management (CRM) and
expertiese include Financial services, telecommunications, manufacturing and professional service organizations. We specialze in the needs of small to mid sized businesses!
International Data Corporation (IDC) is a global provider of market intelligence, advisory services, and events for the information technology
for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. IDC is a subsidiary of International Data Group (IDG), a technology media, research, and events company.
Telecommunications Performance Excellence
Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate pla...
and which are not? Telecommunications Performance Excellence provides you with a best-practices approach to dealing with underperforming products, assets, or rate plans; how to create the best bundled services; and how to maximize profits using your networks. To succeed in the highly competitive telecommunications business, get the right approach and the right tools—download your guide today. Also Available Comparison reports to help you find the best software for your company: ERP Software for
Scale without Fail: How to Meet and Exceed Customer Expectations in the Telecom Industry
A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure
Telecom Industry A global telecommunications provider was mired in a hardware-centric architecture for its network applications. Even with a sizeable computing infrastructure investment, failure of server components was inevitable, and application failover schemes were risky. The provider needed a more cost-effective way to scale its operational support system (OSS) applications—without sacrificing dependability.
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