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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 top telecommunications companies in the world


(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

top telecommunications companies in the world  named one of the top 100 vendors in KM by KMWorld , an information provider specializing in knowledge and content management. Powered by QlikView, Consona KM 7.3 analytics module features twelve prepackaged, KCS-driven role-based dashboards that help companies drive at the truth about their service levels, allowing for support incidents and knowledge to finally be analyzed together—and over long periods of time. Consona would like the market to see it start fresh as a true provider of customer service

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CC&B for Telecommunications Industries

Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discounts, and promotions characteristics; and billing for voice, data, content, and utility services.  

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Documents related to » top telecommunications companies in the world

They do it like that in the Balkans -- Select and deploy ERP, I mean (Part I)


The launch of TEC’s blog has somewhat coincided with my visit to Belgrade, Serbia (what used to be Yugoslavia and then Serbia @ Montenegro) for personal reasons. Those several days spent in my homeland in late October/early November (whereby I missed my beloved Boston Red Sox’ winning the MLB World Series ’07 Championship, darn it!) I at least used this time to also learn about the enterprise

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New Vendor Acquisition Strategies in the Enterprise Applications Field


The latest acquisitions of SSA Global indicate a new phase in the vendor's acquisition strategy and development cycle, and are furthering its goal to be number three (after SAP and Oracle) in the world of enterprise resource planning vendors.

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Entering the Market in the World’s Largest Democracy


Currently, India’s population is approximately 1.0009 billion. The middle class is large and still growing; wages were low, but now are some of the best in various industries; many workers are well educated and speak English; and investors are optimistic and local stocks are up. Despite political turmoil, the country presses on with economic reforms. But for potential investors, there’s still cause for worry—find out why.

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The Power Behind SHL Talent Analytics


Many organizations don’t understand the effectiveness of their talent management programs relative to their competitors’. SHL Talent Analytics is changing the way organizations think about their talent—by adding a new dimension to talent analytics. TEC analyst Sherry Fox looks at how this system provides data-driven talent insights that help businesses better understand their ‘greatest asset’ and boost business performance.

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The Miracle in Detroit: Putting the ROI into ITIL


IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision?

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The SHL Talent Report: Big Data Insight and Analysis of the Global Workforce


There are a finite number of forces that influence business success. Most of these are driven by the abilities and motives of the people who make up our workforce. As such, the use of objective talent data to align your organization's talent with its strategic objectives yields a significant return. This is what SHL calls people intelligence. This report aims to provide a compass for organization's striving to improve their talent management initiatives.

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The Old ERP Dilemma - Should We Install The New Release?


If you have an older ERP system, and you have decided to continue to pay maintenance, you should be getting periodic releases from the vendor. The frequency of these releases varies, but for each new release, you have a decision to make. Should you install the new release or not?

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The Hidden Gems of the Enterprise Application Space


Given ever-shorter product life cycles and companies' ever-increasing reliance on third parties to increase customer satisfaction, the need for some form of supplier relationship management (SRM) category of software should not be questioned.

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The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC


The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of IT.

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Solving the Application Performance Dilemma in the Hybrid Enterprise


The mainstream adoption of web-based applications, whether internally hosted, cloud hosted, or software-as-a-service (SaaS), is transforming the ways in which enterprise-class applications are built, deployed, and consumed. While the evolution brings new levels of cost efficiency and flexibility, it also introduces new and unique visibility and control challenges for IT organizations, which must meet performance and user experience expectations in addition to basic availability.

This whitepaper from Enterprise Management Associates examines the scope of challenges for assuring web-based and SaaS application performance, and reviews a solution that is designed to meet these new requirements.

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